Senior Manager-Digital Product Management

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express' proprietary digital products - Amex Mobile App, americanexpress.com, Amex Offers and Customer Personalization. We are looking for an experienced and dynamic digital Senior Product Manager to join the Membership team to own the membership web experience and focus on optimizing live journeys and developing global experiences. The Senior Product Manager will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization. Our Product Managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.

Responsibilities

• Define your North Star, product vision and your roadmap by working with leadership, key stakeholders, and partners
• Drive global development for experiences, partnering closely with the Web & Mobile stakeholders
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
• Communicate the vision of membership, its impact to marketing and other content, and the high-level business needs to leaders across the organization
• Lead prioritization and development efforts with scrum team
• Embody design-thinking in your practice, including empathy and journey mapping, and UX research
• Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy
• Understand and apply new trends and competitive best practices into product roadmap and requirements.

Requirements

• 5+ years experience in Product Management/Development
• Experience leading consumer-facing product(s) and defining a core product vision
• Solid understanding of application architecture (e.g. web, native app, etc.)
• Knowledge of reporting/analytical applications, i.e. Adobe
• Experience with agile product development methodologies and tools (JIRA, Rally, Figma, Mural etc.)
• Positive and resilient attitude
• Big picture thinker who can articulate a north star vision and define a roadmap to achieve it
• Proactive collaborator with excellent communication skills and the ability to engage, influence, and inspire partners and stakeholders to drive decision making and alignment
• Highly organized with the ability to drive plans from ideation phase through to execution & measurement
• Passion for creating best-in-class products and customer experiences with a customer-first mindset

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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