Senior UX Writer​/Content Strategist - Remote

Overview

We seek a UX Content Strategist with expertise in UX writing to support agile product teams developing enterprise applications for our clients in the federal healthcare IT industry. You will join a team of human-centered designers, researchers, and content professionals collaborating across functions to create products that are useful, intuitive, and satisfying, while driving the team's efforts to generate audience-centered content. This role is a mix of content strategy and UX writing assigned to a project for the Centers for Medicare and Medicaid Services. You will align user needs to business goals and drive UX content decisions across multiple scrum teams. Your work will help put users first, whether they are individual patients managing their own healthcare, service providers delivering care, or government employees guiding health policy.

Responsibilities

• Support the vision and strategy established by project leadership in alignment with business objectives.
• Collaborate with subject matter experts, team members, and stakeholders to understand user needs and drive UX writing and content strategy decisions.
• Guide decisions about information architecture, information hierarchy, and content design.
• Author copy for UI designs and other documentation.
• Create deliverables with an iterative and audience-centered approach to draft, revise, and edit communication deliverables with input from users, colleagues, and stakeholders.
• Use content strategy methods to improve user experience and interpret user research to drive content decisions.
• Manage draft, approval, and publishing processes through content management systems.
• Clearly communicate content strategy, development approach, and rationale of decisions with internal and external stakeholders. Basic Qualifications
• Bachelor's degree
• 5+ years of relevant experience in UX writing, content strategy, or related field
• Portfolio of work demonstrating approach and deliverables
• Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
• Residency in the US for 3 of the last 5 years
• Eligible for Federal public trust clearance Preferred Qualifications
• Bachelor's degree in English, Technical Communication, Journalism or related field
• Experience applying Human-Centered Design principles and user-focused solutions
• Experience in federal contracting or healthcare IT
• Knowledge of WCAG 2.0 Level AA / Section 508 and Plain Language Act compliance
• Experience supporting localization and translation efforts Professional Skills
• Complete tasks effectively and on schedule as part of a broader development team
• Participate in an Agile process to learn quickly and iterate on deliverables
• Work within client content style guides and comply with Plain Language Act guidelines
• Strong skills with content authoring tools and content management systems
• Ability to work with a cross-functional, diverse, and distributed remote development team Job Location Remote (USA). Travel for a conference or to another ICF location for collaboration may be required. This position requires that the job be performed in the United States. ICF monitors employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections. Working at ICF ICF is a global advisory and technology services provider. We combine expertise with cutting-edge technology to help clients solve complex challenges, navigate change, and shape the future. We are an equal opportunity employer. We will consider qualified applicants with arrest and conviction records. Reasonable accommodations are available during the application and employment process. To request an accommodation, please email c All information will be kept confidential and used only to provide needed accommodations. Candidate AI Usage Policy ICF does not permit the use of AI tools to generate or assist with responses during interviews. If an accommodation involving AI is needed, candidates should contact us in advance at c Pay Range The pay range for this position based on full-time employment is $73,722.00 - $, with multiple factors considered in determining final pay including experience, skills, certifications, location, and contract provisions. #J-18808-Ljbffr

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