Digital Banking Fraud Analyst (in-office) - Midvale, UT

About the position Zions Bancorporation is currently accepting applications for a Digital Banking Fraud Analyst. This position can be remote in AZ, CA, CO, ID, NV, TX, or UT. The schedule will be Monday-Friday 9:00 am-6:00 pm MDT. The ideal candidate for this position will have the skills and experience necessary to monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files. They will identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses, conduct research and analysis, prepare management reports, and make recommendations to senior officers. The position also supports the implementation and daily operations of Zelle, ensuring smooth workflows, monitoring transactions, and maintaining compliance with network rules and regulations.

Responsibilities

• Monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
• Identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses.
• Conduct research and analysis, prepare management reports, and make recommendations to senior officers.
• Work through high volumes of potential alerts to confirm limited actual fraud events.
• Research digital banking access logs to identify unauthorized access and/or transactions.
• Assist digital banking customers with malware infected computers or other access devices.
• Handle inbound and outbound fraud and malware related calls with customers and other financial institutions.
• Monitor Zelle transactions, review tokens, fraud, and disputes.
• Track fraud trends, disputes, complaints.
• Maintain documentation for procedures, fraud response, and dispute resolution.
• Support fraud investigations and audit requests.
• Provide research and analysis for Zelle-related projects.
• Perform other duties as assigned.

Requirements

• Requires a bachelor's degree in a related field and 2+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection, and mitigation area.
• A combination of education and experience may meet requirements.
• Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.
• Working knowledge of fraud and digital banking systems and detection tools.
• Demonstrates strong communication skills both written and verbal.
• Possess skills needed to conduct client phone interviews to identify fraud/scams.
• Knowledge and experience with root cause analysis.
• Solid analytical, interpretive, and problem-solving skills.
• Participate in process improvement idea generation.
• Ability to use various software applications.
• Works to meet tight deadlines to mitigate loss.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

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