Experienced Customer Service Representative – Central Time Zone – Transforming Health Care with Compassion and Excellence

At blithequark, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

About the Role

We're seeking an experienced Customer Service Representative to join our MHBP Service Operations team in the Central Time Zone. As a key member of our team, you'll be the face of blithequark, providing exceptional customer service to our members and providers. You'll engage, consult, and educate them based on their unique needs, preferences, and understanding of our plans and resources. Your passion for delivering outstanding customer experiences will make a real difference in the lives of our members, and we're excited to have you on board.

Training and Scheduling

Our training schedule is designed to equip you with the skills and knowledge you need to succeed in this role. You'll attend a comprehensive 19-week training program, Monday through Friday, from 8am to 4:30pm CST. After training, you'll be assigned to a temporary schedule, working an 8-hour shift between 7am and 5:30pm CST. Once you've completed your temporary schedule, you'll be eligible to bid on a permanent schedule, working an 8-hour shift between 6am and 9pm CST, including weekends.

Key Responsibilities

As a Customer Service Representative, you'll be expected to:

• Answer questions and resolve issues with individualized customer service based on phone calls from members and providers.
• Utilize multiple applications and available resources to ensure prompt member and provider satisfaction.
• Document and track contacts with members, providers, or any additional callers.
• Complete outbound calls to members or providers to provide education and/or assist with escalations.
• Be empathetic and compassionate, building a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care.
• Provide end-to-end accountability for the member or provider by anticipating needs and providing information to answer unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc.
• Guide the member through their plan benefits, policy, and procedures, as well as having knowledge of resources to comply with any regulatory guidelines.

Required Qualifications

To be successful in this role, you'll need:

• 1-2 years of previous call center experience.
• The ability to handle calls efficiently in a high-paced call center environment.
• Strong verbal and written communication skills.
• A focus on being detail-oriented and quality-driven.
• Strong critical thinking skills.
• The ability to support individual, team, and business goals and initiatives.
• A member-centric approach to customer service, with a drive to be fully our members' champion by managing each call with the purpose of first call resolution.

Education

A high school or GED equivalent is required for this role.

Compensation and Benefits

We offer a competitive compensation package, with a pay range of $17.00 to $28.46 per hour. Our benefits are designed to support the physical, emotional, and financial wellness of our colleagues and their families. These include:

• Affordable medical plan options.
• A 401(k) plan with matching company contributions.
• An employee stock purchase plan.
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Why Join blithequark?

Our people fuel our future, and we're committed to fostering a workplace where every colleague feels valued and that they belong. We're proud to offer a comprehensive and competitive mix of pay and benefits that support the physical, emotional, and financial wellness of our colleagues and their families.

How to Apply

If you're passionate about delivering exceptional customer service and making a real difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about this role and to submit your application. The application window for this opening will close on 09/17/2025.

Equal Employment Opportunity

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