Experienced Customer Care Advisor with Latvian and English Language Skills – Join blithequark's Global CX Team
Are you passionate about delivering exceptional customer experiences and fluent in Latvian and English? Do you thrive in a dynamic team environment and enjoy helping others? If so, we invite you to join blithequark, a global leader in the customer experience (CX) industry, as a Customer Care Advisor. Our team is dedicated to providing world-class support to our customers, and we're looking for talented individuals like you to help us achieve our mission.
About blithequark
blithequark is a pioneering force in the CX industry, committed to revolutionizing the way companies interact with their customers. Our team of experts is passionate about creating personalized, seamless experiences that drive loyalty and growth. With a global presence and a diverse range of clients, we offer a unique opportunity to work with cutting-edge technology and innovative solutions.
The Role
As a Customer Care Advisor with Latvian and English language skills, you will be the face of blithequark, responding to consumer queries, providing advice and information, and working collaboratively with our team to resolve issues and exceed customer expectations. Your primary responsibilities will include:
- Responding to customer inquiries via phone, email, or chat in a timely and professional manner
- Providing accurate and helpful information to resolve customer issues and concerns
- Collaborating with colleagues to resolve complex customer issues and escalate when necessary
- Maintaining up-to-date knowledge of products and services to provide informed support
- Adhering to blithequark's quality standards and service level agreements
- Participating in ongoing training and development to enhance skills and knowledge
Requirements
To succeed in this role, you will need:
- Native or at least C1 level of spoken Latvian
- At least level B2 English language skills
- Experience in a contact center or customer-facing role is beneficial
- Good computer literacy, including proficiency in CRM software and Microsoft Office
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
Benefits
As a valued member of our team, you can expect:
- Competitive remuneration scheme, commensurate with your experience and qualifications
- Social package, including:
+ Additional healthcare insurance + Gift vouchers + Sport card discounts
- Standard working hours, Monday to Friday
- Opportunities for a long-term professional career, with a focus on growth and development
- Entitlement to company-internal training and development, aligned with global standards
- Collaborative and dynamic work environment, with a focus on teamwork and innovation
Career Growth and Learning Benefits
At blithequark, we believe in investing in our people and their careers. As a Customer Care Advisor, you will have access to:
- Ongoing training and development programs, designed to enhance your skills and knowledge
- Opportunities for career advancement, with a focus on growth and progression
- Collaborative and supportive work environment, with a focus on teamwork and innovation
- Access to cutting-edge technology and innovative solutions, to stay ahead of the curve
Work Environment and Company Culture
blithequark is a dynamic and inclusive workplace, where diversity and creativity are celebrated. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that is engaging, supportive, and fun. As a Customer Care Advisor, you will be part of a global team, working with colleagues from diverse backgrounds and cultures.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive remuneration scheme, commensurate with your experience and qualifications
- Social package, including additional healthcare insurance, gift vouchers, and sport card discounts
- Standard working hours, Monday to Friday
- Opportunities for a long-term professional career, with a focus on growth and development
- Entitlement to company-internal training and development, aligned with global standards
Conclusion
If you're passionate about delivering exceptional customer experiences and fluent in Latvian and English, we invite you to join blithequark's global CX team as a Customer Care Advisor. With a focus on growth, development, and innovation, we offer a unique opportunity to work with cutting-edge technology and innovative solutions. Apply now to take the first step in your career journey with blithequark! Apply for this job