Experienced Customer Service Representative – Voice & Chat Support – Beauty & Cosmetics Industry

Are you passionate about delivering exceptional customer experiences and building strong relationships with clients? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of talented Customer Service Representatives at blithequark, a leading beauty and cosmetics company that's revolutionizing the way people shop and interact with their favorite brands. As a Customer Service Representative at blithequark, you'll play a critical role in providing top-notch support to our clients via phone and chat, helping them navigate our products and services, and resolving any issues that may arise. You'll be part of a collaborative and supportive team that's dedicated to delivering exceptional customer experiences and driving business growth.

• *About blithequark**

At blithequark, we're passionate about bringing people together through the power of beauty and cosmetics. We believe that everyone deserves to feel confident and beautiful, and we're committed to providing our clients with the highest level of service and support. Our team is made up of talented individuals who share our passion for customer service, and we're always looking for like-minded professionals to join our ranks.

• *Job Summary**

We're seeking an experienced Customer Service Representative to join our team at blithequark. As a Customer Service Representative, you'll be responsible for providing exceptional support to our clients via phone and chat, helping them navigate our products and services, and resolving any issues that may arise. You'll work closely with our quality and training team to ensure that you're providing the highest level of service and support to our clients.

• *Responsibilities**

• Respond to client requests and inquiries via phone and chat, including product purchases, service and quality inquiries, order status, product information, and general client support issues.

• Demonstrate high standards for quality service and maintain a positive and professional attitude at all times.
• Keep up-to-date with product and procedural knowledge and assess industry trends to ensure that you're providing the most accurate and up-to-date information to our clients.
• Work in tandem with the quality and training team to self-manage performance expectations and maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
• Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately.
• Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects.
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management.
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.
• *Requirements**

• 2-3 years' experience in a business or professional environment, preferably in the service industry.

• Comparable experience in an office environment encouraged.
• Self-starter and ability to manage workload efficiently.
• Exceptional written communication skills.
• Demonstrate ability to deliver a high level of client service under high volume.
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
• Professional, upbeat, and engaging oral and/or written communication.
• Ability to develop relationships with clients, even in difficult situations.
• Ability to advise and counsel clients in a quick and efficient manner.
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred.
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service).
• Excellent Data Entry skills / 45-55 wpm minimum.
• Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required.
• *Preferred Qualifications**

• Bilingual in English and Spanish.

• Experience in the beauty and cosmetics industry.
• Live chat experience.
• Call center experience.
• Customer service experience.
• *Work Environment**

• Remote work environment.

• Flexible scheduling, including evenings and weekends.
• Opportunity to work in a dynamic and fast-paced environment.
• Collaborative and supportive team environment.
• Ongoing training and development opportunities.
• *Compensation and Benefits**

• $18/hour plus the ability to earn a bonus based on performance.

• Paid training program.
• Referral program.
• Opportunity to work in a dynamic and fast-paced environment.
• Collaborative and supportive team environment.
• Ongoing training and development opportunities.
• *How to Apply**

If you're passionate about delivering exceptional customer experiences and building strong relationships with clients, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!

• *Equal Employment Opportunity**

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

• *Note**

• Equipment is not provided.

• Macbooks and Chromebooks are not allowed, only Windows-based computers are compatible.
• Minimum PC requirements: CPU Speed - Dual Core 1.2 GHz or better, Intel Core i3 or AMD Ryzen 3 or better, Hard Drive - 40 GB or more of available space, 100 GB or more of total space, Memory - 8 GB of RAM or better, Operating System - Windows 10 Professional.
• Minimum Monitor and Accessory Requirements: Dual Monitors - 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p).
• Minimum Internet Connectivity Requirements: Standard Connection / Speed - Must have Hard-wired connection (no wireless/WiFi), Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed.

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