[Remote] Product Manager, Logistics Management Information System

Note: The job is a remote job and is open to candidates in USA. Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science to vulnerable communities. The Product Manager for the Logistics Management Information System will lead the development and implementation of electronic systems, overseeing a team to enhance the efficiency of PIH's operations across various country sites.

Responsibilities

• Act as product manager for PIH’s supply chain electronic system, OpenBoxes, leading a team of 8 developers and QAs to deliver updates and new features
• Act as the primary business analyst for OpenBoxes, including designing new features and improvements, leading ticket specification and estimation, and coaching other team members in ticket creation
• Lead the annual roadmap development process for OpenBoxes
• Work with support and implementation team members to triage bugs and emerging requests and plan them into the development cycle
• Manage integrations between OpenBoxes and other software required for PIH’s work
• For each quarterly release, develop and implement a plan for new feature adoption . Track feature adoption metrics and share key learnings with the larger team
• Maintain ongoing relationships with PIH country teams, including coaching and providing support to specific teams as assigned
• Support other team members with implementation and optimization projects as needed
• Maintain connections in the digital health and open - source communities by attending conferences and contributing to joint initiatives
• Build and maintain connections with OpenBoxes community members
• Support the Director in pursuing funding opportunities for OpenBoxes and delivering grant-funded commitments on time and with quality

Skills

• 6-8 years of combined experience and education in product management, supply chain, or healthcare operations
• 2-3 years experience as a product manager or business analyst
• Strong end-to-end delivery skills (i.e., ability to scope/size a project, staff a team with the appropriate skill set, provide subject matter direction and guidance to a team, manage the delivery of an engagement work stream)
• Experience with Agile/Scrum methodologies
• Roadmap development and prioritization
• User discovery and business process mapping
• Ability to translate complex technical concepts for stakeholders with no technical background
• Working proficiency in English required
• International travel up to 25%
• Experience working on health technology in a developing country
• Data analytics skills (advanced Excel, basic SQL or BI software)
• Experience coaching or leading trainings for low digital literacy users
• Proficiency in French

Benefits

• Eligible employees may enroll in a 401(k) plan with employer match
• Participate in organization-sponsored medical, dental, vision, short-term and long-term disability insurance, and basic life insurance plans for the employee and the employee’s eligible dependents
• Full time employees will receive 15 days of vacation
• 12 sick days
• 3 personal days
• 3 volunteer days
• Paid time off during the week between Christmas and New Year’s Day
• The week of July 4th
• 11 additional holidays annually

Company Overview

• Partners in Health is a charitable organisation that provides comprehensive health care to individuals in the developing world. It was founded in 1987, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.pih.org/.

Company H1B Sponsorship

• Partners In Health has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 2 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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