[Remote] Associate Engineer, Pega Operations Center

Note: The job is a remote job and is open to candidates in USA. Pegasystems is a global leader in cloud service offerings, and they are seeking a passionate engineer to ensure the availability and reliability of their services. The role involves managing customer environments and providing best-in-class support through collaboration and problem-solving.

Responsibilities

• Manage and monitor customer environments
• Handle alerts, incidents, service requests and changes within SLA
• Access, analyze and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when required
• Execute tasks including monitor service health, restart of client environments, handling logs, increase storage, whitelist IP addresses, troubleshoot access related issues, deploy system updates and patches, run queries and scripts, etc
• Handle incoming customer phone calls, triage new client submitted tickets and route to Cloud and Product teams
• Identify opportunities for automation of repeated operational tasks and reduce toil
• Adapt to changing business goals
• Participate in after hours on call rotation including work weekend shifts

Skills

• US Citizenship
• Cloud Certification: AWS or GCP
• Understanding of cloud-based infrastructure, platform, and application services
• 1-2 years of experience in enterprise Kubernetes
• 1-2 years of experience in enterprise scale Linux Administration
• 1-2 years hands-on operational experience with Amazon Web Services (AWS)
• 1-2 years of technical knowledge in supporting, monitoring, and troubleshooting cloud applications, databases, and infrastructure (like Java applications, tomcat, RDS Postgres, New Relic, DNS, VPN, etc.)
• Must be eligible to support FedRAMP
• Kubernetes Certification
• Linux Administrator Certification

Benefits

• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Company Overview