Lifestyle Openings & Conversions Manager

Job Description:

• Act as a corporate resource for hotel openings, focusing on training and supporting hotels in Food and Beverage, Rooms, Brand Standards, Quality Assurance, Brand Programs, and Operational Efficiencies.
• Deliver on-site training for hotels that require operational improvements, as directed by the Regional VPs of Operations, VP of Openings & Transitions, and the Director of Openings & Transitions.
• Host and manage pre-opening, transition, and de-flag calls for all assigned hotels.
• Liaise with property RVPs, document call details, and distribute notes for follow-up.
• Upload all relevant documentation to Pacer.
• Host virtual HyBar training for assigned openings, collaborating with design services, project services, engineering, and operations to ensure the hotel opening is on track and identify adjustments as necessary.
• Schedule and conduct conference calls with hotels and vendors to review Food and Beverage Brand Approved Products, training schedules, and operational progress during the pre-opening phase.
• Develop training schedules tailored to each hotel opening and arrange discussion calls with hotels to confirm their readiness.
• Guide hotels in implementing Brand Programs, F&B updates, and in managing relationships with approved vendors and brand-approved products.
• Monitor the critical path toolkit for the hotel opening, communicate with hotels to ensure milestones are being met, and adjust plans when necessary.
• Collaborate closely with the hotel’s executive team, management companies, owners, Project Services, IT, Vendors, and on-site Project Management during the hotel opening week to ensure everything is running smoothly.
• Update and edit content on HyattConnect and Pacer, ensuring all departmental resources are current and easily accessible to relevant teams.
• Work closely with Operations leads to update F&B guides, recipes, setups, equipment, and food training materials.
• Demonstrate a strong commitment to Hyatt's core values throughout the role, ensuring that the company’s standards and culture are reflected in the work done.
• Extensive knowledge of Hyatt’s operations, brand standards, and tools.
• Strong organizational and communication skills for managing multiple tasks, calls, and timelines.
• Leadership and mentoring abilities to support hotel teams and improve operational performance.
• Willingness to travel on short notice: This role requires a strong degree of flexibility with travel arrangements, especially if hotel opening dates change unexpectedly.

Requirements:

• 4+ years minimum in the position of Department Head, Assistant Director of Operations, Assistant General Manager, or General Manager (Full-Service Hotel experience preferred).
• Hotel Opening Experience in either Assistant Director of Operations, Department Head, or General Manager Role.
• 4+ years’ hands-on experience in Food and Beverage and Rooms operations.
• Applicants must possess fluency in Spanish, both written and spoken, to effectively communicate with Spanish-speaking clients and colleagues.
• ServSafe
• Alcohol Awareness Training or equivalent
• Training Certification (Train the Trainer)

Benefits:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Apply tot his job Apply To this Job