[Remote] ServiceNow Agentic AI Developer - IRM, TPRM & BCM - Texas
Note: The job is a remote job and is open to candidates in USA. Templar Shield is a boutique consulting firm specializing in Integrated Risk Management and AI Governance. The ServiceNow Agentic AI Developer will design and deploy AI features for risk management using the ServiceNow platform, enhancing automation and efficiency in enterprise solutions.
Responsibilities
- Build Now Assist experiences for IRM, TPRM, and BCM (assessments, risks, issues, controls, policies, continuity plans)
- Design and implement agentic workflow patterns: retrieval agents, orchestration agents, evaluator agents, and autonomous task bots
- Use ServiceNow’s LLM APIs, vector search, and prompt orchestration frameworks to generate context-aware outputs
- Implement GenAI-powered automations such as:
- Risk/control summaries
- Third-party due-diligence generation
- Automated policy mappings
- Business impact analysis generation
- Incident/impact narrative generation for BCM
- Configure and customize IRM Workspaces, Risk Modules, Continuous Monitoring, Controls, Issues, and Regulatory Taxonomies
- Build TPRM intake flows, inherent/residual scoring models, and evidence automation
- Extend BCM modules for continuity planning, crisis management, and notification workflows
- Use Script Includes, Flow Designer, IntegrationHub, and custom API integrations to connect external data sources to AI agents
- Implement vector database integrations, retrieval pipelines, and structured document ingestion for agentic AI retrieval
- Ensure performance, security hardening, and responsible AI safeguards are embedded into all features
- Work with Templar Shield architects and SMEs to translate business problems into AI-driven solutions
- Document prompts, agent behaviors, evaluation criteria, and decision logs for auditability
- Support clients with AI governance alignment such as NIST AI RMF, ISO 42001, and emerging state/federal AI rules
Skills
- 3+ years of ServiceNow development experience (IRM/TPI/BCM strongly preferred)
- Hands-on experience with Now Assist, GenAI Frameworks, AI Control Tower, or LLM-powered features
- Strong skills in JavaScript, Script Includes, Glide APIs, Flow Designer, and IntegrationHub
- Ability to design multi-step workflows and intelligent automations
- Understanding of at least one risk domain: IRM, TPRM, BCM, OpsRes, Compliance, or Security
- Ability to write-clean prompts and evaluation logic for AI outputs
- Comfort working with JSON, APIs, and RAG-style data patterns
- Experience with vector search, embeddings, or document-retrieval pipelines
- Familiarity with NIST AI RMF, ISO 42001, EU AI Act, or other AI governance frameworks
- ServiceNow certifications such as: CSA (Certified System Administrator), CAD (Certified Application Developer), CIS-IRM, CIS-TPRM, CIS-BCM, AI-specific Now certifications (preferred)
- Experience with Python, TypeScript, or microservices
- Prior consulting or professional-services delivery experience
Benefits
- Competitive compensation + annual performance-based bonus
- 100% remote-first culture
- Employer-sponsored health, dental, LTD, and life insurance coverage
- 401(k) with company match
- Paid training and certification sponsorship
- Ability to work on cutting-edge AI projects across regulated industries
- A collaborative culture where your process designs shape real industry solutions
Company Overview
- templar shield is a premier information security, risk, and compliance technology professional services firm serving North America. It was founded in 2013, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is https://templarshield.com.
Company H1B Sponsorship
- Templar Shield has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 3 in 2023, 1 in 2022, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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