1840 & Company – Quality Assurance Manager (BPO) | Permanent WFH – Philippines – Overland Park, KS

Job title: Quality Assurance Manager (BPO) | Permanent WFH - Philippines Company: 1840 & Company Job description: We are currently looking for a Quality Assurance Manager to join our 1840 & Company team. The individual has to be a go-getter who welcomes the challenge of meeting the needs of a growing business. Mandatory Pre-requisites

• More than 5+ years in a Managerial Role in Quality Assurance in a BPO Industry
• Excellent English Communication Skills
• Remote (Work from Home) - Full-Time Role
• Must have their own laptop/desktop which meets minimum qualifications:
• Processor - Core i5 or higher, RAM - 8GB or higher
• Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 6 Mbps.
• A quiet, private place in your home where you can work without background noise and without interruption.

About us 1840 & Company is a globally managed marketplace for vetted professional resources and outsourcing solutions. We proactively curate a marketplace of freelance marketers, developers, and finance professionals globally. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact Centers and back-office solutions are currently from a work-from-home model. At 1840 & Company, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns Position: Quality Assurance Manager (BPO) Location: Philippines, Remote role Salary: PHP 55,000 Base Salary + PHP 18,333 Bonus = PHP 73,333 Monthly Compensation Work shift: 9 PM to 6 AM Manila Time Type: Fulltime - Freelance (Independent Contractor) Desired Candidate Profile

• More than 5 years of experience as an overall Quality Assurance Manager in a BPO / Call Center.
• Should have worked on the different Quality Tools, Reports, and charts.
• Comfortable in Auditing and solving client Escalations.
• Experience in client-facing.
• Six Sigma certification is an advantage.
• Requires analysis and solving of moderately complex problems
• Excellent with Excel & Advance Excel
• Must have managed transaction quality profiles for a Call process for domestic/ international BPO

Responsibilities

• Manages day-to-day operations to ensure audit delivery business operations are done per client requirement
• Ensure quality framework is in place and coordinated across stakeholders.
• Implement a clear overall quality strategy with scalable processes/tools/ systems that allow resource-efficient monitoring of decision accuracy and align to Project’s contract agreement.
• Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with the operations team to improve quality performance.
• Establish quality governance processes with clients and operations to ensure effective communication and organization.
• Works with clients on change management processes, tools enhancements, and workflow amendments
• Proactively identifies opportunities and coordinates with different functions – operations, training, workforce, and reporting toward quality improvement.
• Drive investigation of highly sensitive issues affecting clients, working with different teams to understand why and what happened.
• Bring innovative ideas and help clients create work process standardizations

Why work for us Our values We act with integrity We are curious about the world We are stronger together We seek to empower We find strength in diversity International: not only do we have a very multinational workforce, but we are all dealing with our global workforce worldwide on a daily basis. Hardworking but sociable: our staff knows how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular e-social activities Committed to making a difference: We at 1840 & Company believe in enabling exceptional people to strike the best work-life balance by being able to work from anywhere and maximizing their earning potential. We do this through a global AI-centric marketplace that matches resources and services with the most inspiring companies. 1840 & Company provides professional on-demand vetted freelance resources and outsourcing services. Opportunities to grow: we offer development opportunities at all levels. The vast majority of our employees have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent. Equal Employment Opportunity Statement: 1840 & Company does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or another non-merit factor. Powered by JazzHR Expected salary: Location: Overland Park, KS Apply for the job now! Apply tot his job Apply To this Job