Remote Medical Billing and Customer Service Rep...

Employer Industry: Healthcare Billing and Customer Service Why consider this job opportunity: - Base pay plus monthly performance bonuses averaging $100-$400+ a month ($1,200-$4,800+ annually) - Base salary ranges from $37,440 to $41,600 depending on experience - Family-owned business that values employee contributions and fosters a supportive environment - Work from home opportunity or in the Aurora office location - Stable work schedule: Monday through Friday, 8:00 AM to 5:00 PM, with no weekends or overtime - Opportunities for career advancement and growth within the organization What to Expect (Job Responsibilities): - Handle inbound and outbound calls, averaging 60-100 calls per day - Provide outstanding customer service by assisting patients with understanding medical bills and payment plans - Use internal software to document calls and follow-ups accurately - Collaborate virtually with teammates to support and help fellow representatives - Participate in ongoing training and receive feedback for continuous improvement What is Required (Qualifications): - Must have a high school diploma or equivalent - Minimum network speeds of 50 mbps download and 15 mbps upload - Previous call center experience is preferred - Demonstrated history of good retention in previous roles - Basic technical skills with the ability to learn multiple software programs in a fast-paced environment How to Stand Out (Preferred Qualifications): - Experience in healthcare billing is preferred - Prior work-from-home experience is preferred - Familiarity with Electronic Medical Records and payment portals is advantageous #HealthcareBilling #CustomerService #RemoteWork #CareerGrowth #EmployeeAppreciation "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."