[Remote] Virtual - Retention Sales Comcast Business

Note: The job is a remote job and is open to candidates in USA. Comcast is a Fortune 50 leader in media and technology, seeking to innovate and create exceptional entertainment experiences. The role focuses on retaining existing customers by resolving issues, renegotiating agreements, and supporting customer satisfaction initiatives.

Responsibilities

• Uses active listening, empathy and assumes ownership of customer issues through to resolution.
• Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.
• Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
• Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.
• Meets or exceeds budgeted retention goals for all product lines.
• Demonstrates strong problem solving and communications skills.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

• Must reside in Comcast's West Division for this position, including the states of Arizona, Iowa, Idaho, Kansas, Minnesota, Missouri, Montana, North Dakota, Nebraska, New Mexico, Nevada, Oklahoma, Texas, Utah, Wisconsin, and Wyoming.
• Uses active listening, empathy and assumes ownership of customer issues through to resolution.
• Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.
• Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
• Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.
• Meets or exceeds budgeted retention goals for all product lines.
• Demonstrates strong problem solving and communications skills.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• High School Diploma / GED
• 2-5 Years of relevant work experience.

Benefits

• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
• Additionally, Comcast provides best-in-class Benefits to eligible employees.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Company Overview

• Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime. It was founded in 1963, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://corporate.comcast.com.

Company H1B Sponsorship

• Comcast has a track record of offering H1B sponsorships, with 551 in 2025, 566 in 2024, 633 in 2023, 751 in 2022, 588 in 2021, 583 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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