Experienced Remote Customer Service/Sales Representative – Family Benefits Specialist

Are you a motivated and ambitious individual with a passion for delivering exceptional customer service and sales expertise? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team of talented professionals as a Remote Customer Service/Sales Representative – Family Benefits Specialist. At blithequark, we're dedicated to providing individuals and families with comprehensive benefits that go beyond what their employer covers. Our team of experts works tirelessly to ensure that our clients receive the best possible support and guidance in selecting the perfect plan for their unique needs. As a Remote Customer Service/Sales Representative, you'll play a vital role in helping us achieve this mission.

About blithequark

blithequark is a leading provider of supplemental benefits that help protect families beyond what their employer covers. Our team is passionate about delivering exceptional customer service and sales expertise, and we're committed to creating a work environment that's collaborative, inclusive, and supportive. With a focus on innovation and excellence, we're constantly striving to improve our products and services to meet the evolving needs of our clients.

Key Responsibilities

As a Remote Customer Service/Sales Representative – Family Benefits Specialist, your key responsibilities will include:

• Reaching out to individuals who have requested more information on the benefits we offer and scheduling Zoom meetings to discuss their needs
• Customizing new benefit plans and adjusting existing plans to fit the current needs of each client
• Establishing and maintaining relationships with existing and new clients to ensure their ongoing satisfaction and loyalty
• Performing benefit reviews for existing clients, as well as helping with any necessary claims or adjustments
• Providing attentive customer service and administrative support in response to members' needs
• Responding to and resolving client questions and concerns regarding their benefits
• Ensuring that all documentation is accurate and complete, and performing any necessary updates on schedule

Essential Qualifications

To succeed in this role, you'll need to possess the following essential qualifications:

• 1-2 years of experience in customer service, sales, or a related field
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Ambitious and motivated, with a proven track record of meeting or exceeding sales targets
• Organized and detail-oriented, with the ability to manage multiple priorities and deadlines
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Proficient in Microsoft Office and Google Suite, with experience using CRM software a plus

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience working in the insurance or benefits industry
• Familiarity with Zoom or other video conferencing platforms
• Certification in customer service or sales, such as Certified Customer Service Representative (CCSR) or Certified Sales Professional (CSP)
• Bilingual or multilingual skills, with the ability to communicate effectively with clients from diverse backgrounds

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Ambitious and motivated, with a proven track record of meeting or exceeding sales targets
• Organized and detail-oriented, with the ability to manage multiple priorities and deadlines
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Proficient in Microsoft Office and Google Suite, with experience using CRM software a plus
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service/Sales Representative – Family Benefits Specialist, you'll have access to a comprehensive training program that will help you develop the skills and knowledge you need to succeed in this role. You'll also have opportunities to advance to leadership positions, as well as participate in ongoing professional development and training.

Work Environment and Company Culture

blithequark is a dynamic and inclusive work environment that values collaboration, innovation, and excellence. Our team is passionate about delivering exceptional customer service and sales expertise, and we're committed to creating a work environment that's supportive, flexible, and fun. As a Remote Customer Service/Sales Representative – Family Benefits Specialist, you'll have the opportunity to work from home, with the flexibility to work in our offices if you prefer.

Compensation, Perks, and Benefits

As a Remote Customer Service/Sales Representative – Family Benefits Specialist, you'll enjoy a competitive compensation package that includes:

• Weekly performance-based pay and bonuses, on average $65,000 to $68,500 first year annually
• Comprehensive paid training program
• Flexible work schedule with the ability to work from home (Our offices are open if you work more efficiently in an office setting)
• Medical (BlueCross BlueShield)
• Dental, Vision, and Hearing insurance
• Company stock options offered

How to Apply

If you're a motivated and ambitious individual with a passion for delivering exceptional customer service and sales expertise, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job