Experienced Customer Service Representative – Federal Student Aid Loan Servicing

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? Look no further! blithequark is seeking a highly motivated and empathetic Customer Service Representative to join our team of dedicated professionals supporting the Department of Education. As a key member of our team, you will play a vital role in providing top-notch service to our customers, resolving their inquiries and concerns in a timely and professional manner.

About blithequark

blithequark is a leading provider of innovative solutions and services to the public sector, with a strong commitment to excellence and customer satisfaction. Our team of experts is dedicated to making a positive difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a remote employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Job Summary

As a Customer Service Representative with blithequark, you will be responsible for providing exceptional customer service to our clients, responding to incoming calls, emails, and chats, and making outbound calls regarding Federal Student Aid (FSA) Loan Servicing. You will work closely with our team to resolve customer inquiries and concerns, utilizing your excellent communication and problem-solving skills to ensure a positive experience for our customers.

Key Responsibilities

* Respond to incoming calls, emails, and chats from customers regarding FSA Loan Servicing

• Make outbound calls to customers to resolve their inquiries and concerns
• Utilize computerized systems, knowledgebase, and standard technology to respond to inquiries and perform job duties
• Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
• Use computerized system for tracking, information gathering, and/or troubleshooting
• Support Contact Center expectations as well as departmental and corporate policies and procedures
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate levels as needed
• Basic math and PC skills, including MS Office applications, are required
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks

Essential Qualifications

* High School diploma or equivalent with 6 months of customer service experience

• Must be able to speak and read English clearly, professionally, and fluently
• Must reside in the U.S. and be a U.S. citizen
• Must be able to pass a criminal background check
• May be required to work scheduled holidays, overtime, and weekends
• Must be able to effectively read a prepared/written script out loud
• Cannot be in default on any federal student loans
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance
• Obtaining and maintaining a PIV-I card is a requirement of this position

Preferred Qualifications

* Previous experience in a customer service role, preferably in a call center environment

• Knowledge of Federal Student Aid (FSA) Loan Servicing and related policies and procedures
• Experience with computerized systems and standard technology
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

* Competitive pay rate based on the county in which you live

• Additional bonuses available
• Paid training
• The opportunity to work from the comfort of your own home
• Supportive environment with peers who share your passion for improving people's lives
• A career path that unfolds based on how you want to grow within the company
• Limited service position (approximately 6 months)

Work Environment and Culture

* Remote work environment with flexible scheduling

• Collaborative and supportive team culture
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Commitment to diversity, equity, and inclusion

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an Affirmative Action/Equal Opportunity Employer. We are committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. We are proud to be an equal opportunity employer and are committed to creating a workplace that is inclusive and respectful of all employees.

Pay Transparency

For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary:

$17.75

Maximum Salary:

$17.75 Apply for this job