Experienced Junior Tech Support Specialist (24/7 Live-Chat Team) – Mobile and Online Banking Solutions

At blithequark, we're revolutionizing the way people interact with mobile and online banking technology. As a leading industry player, we're seeking a talented and enthusiastic Junior Tech Support Specialist to join our 24/7 live-chat team. If you're a tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you.

About blithequark

blithequark is a forward-thinking company that's dedicated to providing innovative banking solutions to our clients. Our team of experts is committed to staying ahead of the curve, and we're always looking for talented individuals who share our vision. As a Junior Tech Support Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Job Summary

We're seeking a Junior Tech Support Specialist to join our 24/7 live-chat team, where you'll work directly with our clients, support end-users with technical questions about our products, and collaborate with a technical team remotely. This is an entry-level position, and you'll work closely with a small team under the guidance of a team manager. You'll have the opportunity to work with a variety of clients, develop your technical skills, and contribute to the growth and success of our company.

Working Hours and Environment

As a Junior Tech Support Specialist, you'll work a 5-day shift (Saturday, Monday, and Friday) from 10 am to 6 pm EST. You'll be working in a fully remote environment, which means you'll have the flexibility to work from anywhere with a stable internet connection. Our team is friendly, easy-going, and international, and we're committed to creating a collaborative and supportive work environment.

Primary Responsibilities

As a Junior Tech Support Specialist, your primary responsibilities will include:

• In-depth understanding of our banking software and apps: You'll need to have a solid understanding of our mobile and online banking products, including their features, functionality, and technical requirements.
• Coordinating with software technicians, technical support, and developers: You'll work closely with our technical teams to troubleshoot and resolve issues, and to develop new features and functionality.
• Examining technical logs to troubleshoot and resolve issues: You'll use your analytical skills to identify and resolve technical issues, and to improve the overall quality of our technical support process.
• Handling technical processes and explaining them to less-technical people: You'll need to be able to communicate complex technical information in a clear and concise manner, and to provide support to our clients and end-users.

Requirements

To be successful as a Junior Tech Support Specialist, you'll need to have:

• Excellent written and spoken English: You'll need to be able to communicate effectively with our clients and end-users, both verbally and in writing.
• Ability to establish good working relationships with customers: You'll need to be able to build trust and rapport with our clients and end-users, and to provide exceptional customer service.
• Solid troubleshooting ability: You'll need to be able to identify and resolve technical issues quickly and efficiently.
• Ability to learn technical skills quickly: You'll need to be able to learn new technical skills and concepts quickly, and to apply them in a practical setting.
• In-depth learning and understanding of our mobile and online banking products: You'll need to have a solid understanding of our products, including their features, functionality, and technical requirements.
• Coordination with developers to investigate and diagnose issues: You'll work closely with our development team to identify and resolve technical issues.
• Ability to manage a dynamic workload with many concurrent tasks: You'll need to be able to prioritize tasks, manage your time effectively, and meet deadlines.
• Managing, monitoring, and improving the quality of the tech support process: You'll need to be able to analyze data, identify areas for improvement, and implement changes to improve the overall quality of our technical support process.

As Plus

While not essential, the following skills and experiences would be a huge asset:

• Experience in banking live-chat: You'll have a solid understanding of the banking industry and the technical requirements of our products.
• Experience in technical support: You'll have a solid understanding of technical support principles and practices.
• Experience with Dialogflow: You'll have experience with Dialogflow, a popular platform for building conversational interfaces.
• Experience with various mobile phone platforms, especially iOS and Android: You'll have experience with mobile phone platforms, including iOS and Android.
• Project management experience: You'll have experience managing projects, including prioritizing tasks, managing timelines, and meeting deadlines.
• Working directly with US-based customers: You'll have experience working with US-based customers, including understanding their needs, preferences, and technical requirements.
• Knowledge of US banking system: You'll have a solid understanding of the US banking system, including its regulations, laws, and technical requirements.

Our Benefits

As a Junior Tech Support Specialist at blithequark, you'll enjoy a range of benefits, including:

• Fully remote work: You'll have the flexibility to work from anywhere with a stable internet connection.
• Long-term employment: We're committed to providing long-term employment opportunities for our team members.
• Competitive salary: You'll receive a competitive salary that reflects your skills, experience, and qualifications.
• Community of practice, regular knowledge sharing among colleagues: You'll have the opportunity to share your knowledge and expertise with your colleagues, and to learn from them.
• Internet compensation (50$ per month): You'll receive a monthly internet compensation to support your work.
• Friendly and easy-going international team and colleagues: You'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences.

How to Apply

If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job