Experienced Business Support Manager – Terminal Activities at blithequark

Are you a customer-focused and detail-oriented professional looking to join a dynamic team at blithequark? Do you have a passion for delivering exceptional experiences and driving business growth? We're seeking an experienced Business Support Manager to join our Terminal Activities team, where you'll play a critical role in ensuring seamless operations and exceptional customer experiences for our guests.

About blithequark

blithequark is a leading provider of innovative solutions and experiences that bring joy and wonder to people's lives. Our commitment to excellence and customer satisfaction is unwavering, and we're dedicated to creating a workplace culture that values diversity, inclusivity, and collaboration. As a Business Support Manager at blithequark, you'll be part of a talented team that's passionate about making a difference and pushing the boundaries of what's possible.

Job Summary

As a Business Support Manager, you'll be responsible for providing exceptional support to our Terminal Activities team, ensuring seamless operations, and delivering exceptional customer experiences. You'll work closely with our internal and external partners to drive business growth, improve processes, and enhance our overall visitor experience. This is a fantastic opportunity to join a dynamic team, develop your skills, and make a meaningful contribution to our organization's success.

Key Responsibilities

* Participate in the development, implementation, and maintenance of embarkation framework, including issues, upgrades, and communication strategies for Terminal Activities and core partners.

• Drive continuous improvement of business processes to enhance Disney Journey Line services both internally and externally.
• Develop and implement new cycles and projects to ensure optimal and precise completion.
• Maintain and update datasets, such as Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report information for monthly summaries and on-demand requests.
• Support the Terminal Operations Manager with the Moderate process and citizenship questions and Cast Member advancement.
• Support agenda planning documentation for citizenship requirements.
• Assume a key role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall Disney Journey Line activity.
• Recognize issues and resolve problems connected with projects, content, and estimation to improve project success.
• Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
• Schedule, Seat, and Record office meetings.
• Lead communication with partner regions, both internal and external, with any feedback as well as any functional updates or changes.
• Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
• Occasionally, support the Outport team by assisting with terminal/area launch tasks.
• Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
• Collaborate with other divisions within Disney Voyage Line to ensure a consistent Visitor experience.
• Act as a liaison between Disney Journey Line and all external vendor activities.
• Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, , and all Disney Voyage Line teams.

Essential Capabilities

* Knowledge of voyage products, the cruise industry, and terminal activities

• Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation
• Demonstrated proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint
• Ability to manage multiple priorities in a fast-paced environment
• Shown excellent Visitor service skills
• Shown excellent verbal and written communication skills
• Demonstrated logical, analytical, and critical thinking skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays
• Should have a valid passport, as this position may require international travel
• Ability to travel frequently to support terminal activity areas
• Ability to lift 50 pounds, push street cases that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)

Preferred Capabilities

* Have over three years of cruise line dock activities or similar experience

• Disney Voyage Line Manager and Base knowledge, strategy, methods
• Microsoft PowerApps/Power Automate
• Shown knowledge of Disney Voyage Line systems, including DXP, Seaware, and Fidelio
• Knowledge of migration strategy in regards to areas Disney Voyage Line sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand

What We Offer

* Competitive salary of $26/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to exclusive employee discounts and perks
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused professional looking to join a dynamic team at blithequark, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job