Experienced Customer Support Representative – Hughes Enterprise Maintenance
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Customer Support Representative for Hughes Enterprise Maintenance. This is a unique opportunity to work remotely on a night shift schedule, providing top-notch support to our customers while enjoying a fulfilling career with a leading organization.
About blithequark
blithequark is a forward-thinking company that values innovation, collaboration, and customer satisfaction. With a commitment to excellence, we strive to create a work environment that fosters growth, creativity, and teamwork. Our mission is to provide exceptional products and services that exceed our customers' expectations, and we're looking for talented individuals like you to help us achieve this goal.
Job Summary
As a Customer Support Representative for Hughes Enterprise Maintenance, you will play a critical role in ensuring the smooth operation of our systems and processes. You will be responsible for monitoring and closing out maintenance orders, verifying details, and providing exceptional support to our customers. This is a full-time position that requires a high level of attention to detail, effective communication skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities
* Monitor and close out Hughes Enterprise Maintenance orders, verifying details and ensuring accuracy
- Assist technicians with order closeouts and provide support as needed
- Handle internal escalations to ensure orders are accepted and rolled on
- Update information through data entry and maintain accurate records
- Run reports and update trackers as needed to ensure seamless operations
- Assist with logistics and system-related issues, providing creative solutions when necessary
- Provide exceptional support to internal and external customers through inbound and outbound calls, emails, and other communication channels
What's in it for you?
* Competitive salary of $15.00 per hour, plus a $2.00 shift differential
- Comprehensive benefits package, including:
+ Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program + 401(k) with Company Match + Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
- Opportunities for career growth and professional development
- Flexible work schedule, including remote work options and a 12-hour rotating night shift schedule
- Collaborative and dynamic work environment with a team of like-minded professionals
Requirements
* High School Diploma or GED equivalent
- 1 year of customer service experience preferred
- Effective oral and written communication skills
- Ability to follow through, multi-task, and meet deadlines
- Willingness to work independently and research creative solutions
- Adaptability and ability to learn quickly and grasp new instructions easily
- Strong computer navigation skills and knowledge of Microsoft Office
- Ability to work under pressure and respond with urgency
- Willingness to work flexible hours, including weekends, holidays, and overtime as needed
Schedule
* In-person training at the office located in Green Bay, WI, Monday - Friday, day shift
- 12-hour rotating night shift schedule from 6:00pm to 6:00am
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job