Experienced Customer Service Advisor – Mobile Hub – South Luzon/Metro Manila 2024

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Advisor – Mobile Hub – South Luzon/Metro Manila 2024. In this role, you will be the face of blithequark, providing top-notch support to our valued customers and helping them achieve their goals.

About blithequark

blithequark is a leading provider of innovative solutions and services, dedicated to empowering individuals and businesses to reach their full potential. Our team of experts is committed to delivering exceptional experiences, and we're looking for talented individuals like you to join our mission. With a strong presence in the Philippines, we're expanding our operations to meet the growing demands of our customers. As a valued member of our team, you'll have the opportunity to work with a diverse range of customers, develop your skills, and grow your career in a dynamic and supportive environment.

Job Summary

As an Experienced Customer Service Advisor, you will be responsible for providing exceptional customer service support to our clients, resolving routine problems, and ensuring that our customers meet their contractual Key Performance Indicators (KPIs). You will work closely with our team to deliver high-quality service, improve customer satisfaction, and drive business performance.

Key Responsibilities

* Ensure that service delivered to our customers meets contractual KPIs

• Clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide resolution to the customer
• Listen attentively to customer needs and concerns, demonstrating empathy and building rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work, including notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document, and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Essential Qualifications

* High school diploma with three to six months of relevant experience preferred

• Courteous with a strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations, maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed

Preferred Qualifications

* Additional experience/skills may be required based on location and/or program

• Job requirements may vary by country and will not contravene any local laws

Career Growth Opportunities and Learning Benefits

As a valued member of our team, you'll have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools to support your work

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional service and making a meaningful impact in the lives of our customers. We're looking for individuals who share our values and are committed to excellence in everything they do.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary and benefits
• Opportunities for bonuses and incentives
• Comprehensive training and development programs
• Access to cutting-edge technology and tools
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

LI-DNI

Location

PHL Manila - San Lazaro

Language Requirements

Time Type

Full time Apply Job! Apply for this job