Experienced Customer Experience Agent – Overnight Shift

Join blithequark, the largest livestream shopping platform in North America and Europe, as we revolutionize the future of ecommerce. Our mission is to bring together community, shopping, and entertainment, creating a unique experience for our customers. As a Customer Experience Agent on our overnight shift, you will play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving.

About blithequark

blithequark is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're innovating in the fast-paced world of live auctions, featuring a wide range of products from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our commitment to values and customer satisfaction has made us one of the fastest-growing marketplaces, and we're now hiring forward-thinking problem solvers across all functional areas.

Role

As a Customer Experience Agent, you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently. Your tasks will include:

• Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience
• Resolving all customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner
• Becoming an expert in blithequark's product, processes, and systems to drive positive outcomes for our users
• Working with other departments to troubleshoot, research, and resolve open questions
• Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience

You

If you're a curious and ambitious individual looking to jumpstart your career in a fast-paced environment, we want to hear from you. We're looking for someone with a growth mindset, a low ego, and a passion for delivering high-impact results. Here are the qualifications we're looking for:

• Open to working an overnight shift from 10pm - 7:00am PST
• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Understanding of ecommerce and marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers and a customer-first mentality
• Proactive problem-solver and process-improver
• Knowledge of collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Team Environment

As a member of our team, you will be required to be within commuting distance of our Phoenix, AZ hub. We offer a dynamic and collaborative work environment that encourages growth, learning, and innovation. Our team members are passionate about delivering exceptional customer experiences and are committed to our values of community, shopping, and entertainment.

Compensation and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $24.04/hour to $28.85/hour (dependent on level, experience, and expertise)
• Benefits:

+ Flexible Time off Policy and holiday pay for working Company-wide Holidays + Health Insurance options including Medical, Dental, Vision + Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet + Care benefits + Monthly allowance on both food and wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses + Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally + Monthly allowance to dogfood the app + Parental Leave: 16 weeks of paid parental leave + one month gradual return to work

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to join our team at blithequark. Apply Job! Apply for this job