Customer Experience Specialist (2nd & 3rd Shift) - Remote Opportunity with blithequark
Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly skilled Customer Experience Specialist to join our team, working remotely from anywhere in the United States.
About blithequark
blithequark is a privately held organization that has been committed to organic growth and innovation for over a decade. We've doubled our revenue in the past 10 years, and our dedication to providing the best technology and service to our clients has earned us a reputation for excellence. Our "White Glove" service model is built on delivering the best patient experience possible, and we're looking for talented individuals like you to help us achieve this goal.
Work Schedule
As a Customer Experience Specialist, you'll be working on a rotating 2nd and 3rd shift schedule, which includes:
- 1st and 3rd week:
+ Saturday: 10:30 PM - 7:00 AM (3rd shift) + Tuesday: 10:30 AM - 11:00 PM (12 hours, 2nd shift) + Wednesday: 10:30 PM - 7:00 AM (3rd shift) + Friday: 10:30 AM - 11:00 PM (12 hours, 2nd shift)
- 2nd and 4th week:
+ Saturday: 2:30 PM - 11:00 PM (2nd shift) + Sunday: 2:30 PM - 11:00 PM (2nd shift) + Tuesday: 10:30 PM - 7:00 AM (3rd shift) + Thursday: 2:30 PM - 11:00 PM (2nd shift) + Friday: 10:30 PM - 7:00 AM (3rd shift)
Responsibilities
As a Customer Experience Specialist, you'll be responsible for:
- Managing incoming customer service phone calls and other customer requests
- Creating service requests and dispatching accordingly
- Identifying and resolving customer concerns in a professional and timely manner
- Using web-based system tools such as OMS, Word, and Excel on a daily basis
- Logging all communication in work service requests
- Interacting with vendors, customers, and employees via phone, text, and emails
- Escalating service calls when needed
- Attaching Field Service Reports to service requests in OMS
- Auditing reports from vendors and ensuring all calls are logged in OMS
- Following through on resolution of any customer needs
- Acting as the nighttime contact for drivers, providing scheduling and maintenance support
- Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-up and deliveries
- Escalating problems to proper manager contacts as appropriate
- Following HIPAA regulations as it pertains to communication
- Effectively communicating pertinent information to daytime contacts within multiple geographical regions, as well as handing off follow-ups to coworkers on the next shift
- Ordering and canceling injectable doses
- Entering helium readings into OMS
Essential Functions
To be successful in this role, you'll need to possess:
- Customer service/call center/patient scheduling experience
- Strong ability to prioritize and multitask with attention to detail
- Time management, organization, and focus on ability to prioritize and multitask with attention to detail
- Ability to articulate thoughts into clear and concise written and verbal communication
- Strong written and verbal communication skills
- Experience working on computers, using Excel, and other Microsoft Office applications
Qualifications
We're looking for candidates with:
- 1-2 years of customer service experience, preferably in a call center or patient scheduling environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Proficiency in Microsoft Office applications, including Excel
- Experience with web-based system tools, such as OMS
- Strong attention to detail and ability to multitask
- Ability to work independently and as part of a team
- Flexibility to work rotating shifts, including weekends and holidays
Benefits
At blithequark, we value our employees and offer a comprehensive benefits package, including:
- Competitive salary
- Travel allowance
- Health, dental, and vision insurance
- Company-paid dental (with applicable health plans)
- 401(k) matching
- Employee Assistance Program
- Company-paid life insurance and voluntary supplemental life insurance
- Voluntary short-term/long-term disability options
- Flex PTO and paid holidays
- Company swag
- Health club reimbursement
- Wellness program with generous incentives
- Employee recognition programs
- Referral bonus program
- Job training and professional development
Equal Employment Opportunity
blithequark is committed to equal employment opportunity and offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law.
How to Apply
If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, please apply through our website: Apply Job! Apply for this job