Experienced Customer Service Representative – Repair Coordination and Process Improvement

Are you a customer-centric professional with a passion for delivering exceptional service and driving process improvements? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as an Experienced Customer Service Representative – Repair Coordination and Process Improvement.

About blithequark

blithequark is a pioneering leader in digital technologies, dedicated to revolutionizing the way we live and work. Our innovative approach to problem-solving and commitment to excellence have earned us a reputation as a trusted partner in the industry. As a valued member of our team, you will have the opportunity to contribute to our mission and grow your career in a supportive and collaborative environment.

Job Summary

We are seeking an experienced Customer Service Representative to join our team in Bartlesville, OK. In this role, you will be responsible for coordinating customer equipment repairs from start to finish, working closely with repair technicians, manufacturing, and logistics personnel to ensure seamless communication and efficient repair processes. Your attention to detail, strong communication skills, and ability to analyze data will enable you to identify areas for process improvement and recommend changes to enhance productivity.

Responsibilities

As an Experienced Customer Service Representative – Repair Coordination and Process Improvement, your key responsibilities will include:

• Overseeing customer repair requests from start to finish, ensuring timely and accurate resolution of issues
• Collaborating with repair technicians to schedule and prioritize customer repairs, ensuring efficient use of resources
• Reviewing and verifying invoices to ensure accuracy and sending them to customers in a timely manner
• Running reports and analyzing data to identify trends and areas for process improvement, recommending changes to enhance productivity
• Participating in and/or leading improvement activities to meet/exceed service goals, driving continuous improvement and excellence in customer service
• Maintaining accurate records and documentation, ensuring compliance with company policies and procedures

Skills and Qualifications

To succeed in this role, you will need:

• A Bachelor's Degree and 2 to 5 years of customer service experience, or a combination of education and experience and/or demonstrated accomplishments
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, repair technicians, and other stakeholders
• Attention to detail, with a focus on accuracy and quality in all aspects of your work
• Ability to analyze data and identify trends, recommending process improvements to enhance productivity
• Strong problem-solving skills, with the ability to think critically and creatively
• Ability to work independently and as part of a team, with a strong sense of collaboration and teamwork
• Ability to pass a background check and drug screen

Work Environment and Culture

As a valued member of our team, you will enjoy a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our company culture is built on a foundation of excellence, innovation, and customer-centricity, with a focus on delivering exceptional service and driving process improvements. You will have the opportunity to work with a talented and dedicated team, with access to ongoing training and development opportunities to enhance your skills and knowledge.

Compensation and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $20.00 - $25.00 per hour
• Expected hours: 40 per week
• Benefits:

+ Dental insurance + Health insurance + Paid time off + Vision insurance

Shift and Location

This is a full-time position, working a day shift in our Bartlesville, OK office. We are not a remote company, and this role requires in-person attendance.

How to Apply

If you are a motivated and customer-focused professional with a passion for delivering exceptional service and driving process improvements, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Now! Apply for this job