Experienced First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join our team at blithequark, a leading provider of subrogation services that help our clients recover payments on damage claims.

About blithequark

At blithequark, we're dedicated to providing excellent customer service to both our clients and the parties involved in a claim. Our Core Four principles – Process, Results, Culture, and Experience – guide everything we do, from the way we approach our work to the way we celebrate our successes. We believe in a healthy work-life balance and are passionate about giving back to our community through volunteer events and charitable initiatives.

Our Culture

We're a team that values efficiency, effective processes, and a casual, comfortable atmosphere. Our company events bring us together and celebrate each other's achievements. We're proud to be a 4-year running winner of The Oklahoman Top Workplaces and offer a range of benefits, including a matched 401k and paid time off.

The Role

As an FNOL Customer Service Representative, you'll be the first point of contact for our clients and the parties involved in a claim. You'll be responsible for providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. These claims are used to report damage to our clients' property, and you'll play a critical role in ensuring that our clients receive the support they need.

Key Responsibilities

* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL

• Communicate effectively while entering data accurately into a customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location
• Meet or exceed performance metrics, including talk time, not ready time, and service level

Incentives and Bonuses

We offer a tiered support bonus system, which rewards you for your performance. The bonus structure is as follows:

• Level 1: $105
• Level 2: $150
• Level 3: $205

We also have an FNOL Incentive Program, which offers high-performers an opportunity to earn more per month. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, you'll earn $10.

Requirements and Qualifications

* 6 months to 1-year previous customer service call center experience required

• Ability to type a minimum of 55 wpm, error-free
• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; blithequark provides the necessary computer equipment
• High School Diploma or equivalent
• Experience with Microsoft Teams a plus

Perks and Benefits

* Paid time off

• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• blithequark pays $50/month towards your internet service cost
• blithequark is a 4-year running winner of The Oklahoman Top Workplaces!
• Pre-employment drug screenings and criminal background checks are mandatory
• blithequark offers a full menu of benefits, including a matched 401k

Work from Home Opportunity

As a remote employee, you'll have the flexibility to work from the comfort of your own home. You'll need to establish an appropriate work environment within your home, but blithequark will provide the necessary computer equipment.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace that reflects the communities we serve.

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