REMOTE Billing Coordinator
Billing Coordinator - REMOTE Location: Fully Remote (after training) Training Requirement: Must complete a 3-week in-person training in Albany, NY before transitioning to remote work. Must reside within the Albany or surrounding area.
About the Role
Join a dynamic team where your expertise in collections makes a real impact! As a Billing Coordinator, you'll take ownership of delinquent loan accounts and navigate complex collection issues with confidence. This role demands a proactive mindset, strong attention to detail, and a commitment to compliance with state and federal regulations.
Key Responsibilities
- Manage assigned accounts, including negative share balances, MasterCard accounts, and consumer/small balance commercial loans.
- Maintain accurate records to support collection efforts.
- Stay current on laws related to bankruptcy, foreclosure, repossession, and debt collection practices.
- Recommend actions such as repossessions, charge-offs, or escalated collection efforts.
- Ensure compliance with the Telephone Collection Practices Act and Fair Debt Collection Practices Act.
- Understand regulations on right of offset and freezing funds for SSI, SSD, and pensions.
- Build and maintain relationships with attorneys, repossession agents, and other vendors.
- Track and report collection figures as directed by management.
- Deliver exceptional member service while meeting performance goals.
Essential Skills
- Proficiency in handling negative shares and consumer loans 18-29 days past due.
- Experience in call center operations and outbound calling.
- Strong Microsoft Excel skills, including V-lookups.
- Background in clerical work, data entry, customer service, and administration.
- Knowledge of collection practices and compliance standards.
Qualifications
- High School Diploma required.
- Minimum 2 years of experience in telephone collections or call center environment preferred.
Work Environment
- Flexible scheduling Monday-Friday, 8 AM-7 PM (8-hour shifts within this window).
- Rotational Saturday shifts: 9 AM-1 PM.
- Three weeks of onsite training in Albany, NY followed by a fully remote role.
- Enjoy a supportive company culture and opportunities for career growth within a leading financial institution.
Ready to make an impact? Apply today and take the next step in your career! Job Type & Location This is a Permanent position based out of Albany, NY. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 24, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply tot his job Apply To this Job