Experienced Customer Support Representative – Service Coordinator at blithequark
Join blithequark's dynamic team as a Service Coordinator and embark on a rewarding career in customer support! Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you have a strong desire to grow and develop your skills in a supportive and collaborative team? If so, we invite you to apply for the Service Coordinator role at blithequark, where you will play a vital part in shaping the customer experience and driving business success.
About blithequark
blithequark is a leading organization that is committed to empowering individuals and communities through innovative solutions and exceptional customer service. Our team is dedicated to creating a positive impact and making a difference in the lives of our customers. As a Service Coordinator at blithequark, you will be part of a dynamic team that is passionate about delivering outstanding customer experiences and driving business growth.
Job Summary
As a Service Coordinator at blithequark, you will be responsible for providing exceptional customer service and support to our customers through various channels, including inbound and outbound calls, email, and chat systems. You will work closely with our customers to understand their needs and preferences, and provide personalized solutions to meet their expectations. You will also be responsible for onboarding new support agents, ensuring they have a comprehensive understanding of our tools, resources, and processes to deliver high-quality customer service.
Key Responsibilities
* Provide 90% customer and expert exchange organizations (Master) client service through inbound/outbound calls, email, and chat systems
- Report customer communications using online software tools and ensure start-to-finish support, research, and follow-up are completed to guarantee best effort in matches between professional exchange organizations and customers
- Perform other duties as allocated by management
- Collaborate with customers to work on statements and close deals
- Onboard new support agents, ensuring they have a comprehensive understanding of our tools, resources, and processes to deliver high-quality customer service
Direct Administrator/Direct Reports
* This position reports to a Manager, Customer Care
- This position has no direct reports
Travel Requirements
* Regularly requires travel under 10% of the time
Physical Requirements
* Most of the time is spent sitting in a comfortable position, and there is continuous opportunity to move about
- Occasionally, there may be a need to move or lift light articles
Working Conditions
* Located in a comfortable indoor area
- Any unpleasant conditions would be rare and not surprising
Minimum Qualifications
* Should be eighteen years old or older
- Should be lawfully allowed to work in the US
Ideal Candidate
* THD/Genius Reference partners should be highly motivated and proficient delegates that self-start their own activities to guarantee objectives are met
- THD/Master Reference partners will expect partners to grasp fundamental exchanges, going from light home improvement and jack-of-all-trades work to yard and housekeeping exchanges
Preferred Qualifications
* THD experience
- Retail insight to include selling abilities
- Exchange/Home Improvement experience
- Capability in online frameworks to assemble and refresh data
- Strong data capturing, to include discernible to message documentation as well as different types of complete communication capturing
What We Offer
* Competitive hourly rate of $25/hour
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Comprehensive training and onboarding program
- Recognition and rewards for outstanding performance
- Flexible work arrangements and work-life balance
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the Service Coordinator role at blithequark. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Now! Apply for this job