Experienced Business Support Manager for Customer Experience Enhancement – Full-Time Opportunity at blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations. As a leader in the private industry, we strive to create memorable moments for our clients, and we are now seeking a highly skilled and motivated Business Support Manager to join our team. If you have a passion for customer service, a keen eye for detail, and excellent communication skills, we encourage you to apply for this exciting opportunity.

Job Overview

This position is responsible for upholding the administration, communication, quality assurance, and project management of all aspects of Terminal Activities, third-party vendors, technology, and blithequark internal partners to ensure the overall customer experience for their blithequark vacation. Additionally, this position may also be responsible for supporting the delivery of a smooth and seamless customer experience at various home ports across the globe in collaboration with various ground service providers, including terminal, hotel, airport operations, and transportation.

Key Responsibilities

• Participate in the embarkation system development, issues, improvements, and communication strategy for Terminal Activities and core partners.
• Responsible for continuous improvement of working processes to enhance blithequark services both internally and externally.
• Drive new processes and projects to ensure an optimal and accurate completion.
• Maintain and update databases, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests.
• Support the Terminal Support Manager with the Moderate process and citizenship queries and Cast Member development.
• Support agenda planning documentation for citizenship requirements.
• Play a critical role in creating content as well as training and adapting audiences regarding business integration program development and implementation plans for the overall blithequark operation.
• Identify issues and resolve problems related to programs, content, and measurement to improve project success.
• Maintain Terminal Activities documentation, including but not limited to operating guides, forms, and customer embarkation insurance for accuracy and consistency.
• Schedule, Seat, and Record the office meetings.
• Lead communication with partner areas, both internal and external, with any feedback as well as any operational updates or changes.
• Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
• Occasionally, support the Outport team by assisting with terminal/area launch operations.
• Conduct Quality Assurance Reviews and schedule Reviews for terminal activities.
• Collaborate with all other departments within blithequark to ensure a seamless customer experience.
• Act as a contact between blithequark and all third-party vendor operations.
• Maintain a positive working relationship with third-party vendors participating in the daily port activity.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Knowledge of cruise products, the cruise industry, and terminal operations.
• Knowledge of internal and external connections and responsibilities as they relate to a cruise terminal wharf operation.
• Demonstrated strong knowledge of Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
• Demonstrated ability to handle multiple priorities in a fast-paced environment.
• Demonstrated strong customer service skills.
• Demonstrated strong verbal and written communication skills.
• Demonstrated strong analytical, organizational, and problem-solving skills.
• Travel industry experience.
• Ability to work flexible hours, including weekends and holidays.
• Must have a passport, as this position may require international travel.
• Ability to travel frequently to support terminal operation areas.
• Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and operate equipment in a warehouse setting.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Over three years of cruise line terminal operations or similar experience.
• blithequark Manager and Base knowledge, policy, procedures.
• Microsoft PowerApps/Power Automate.
• Demonstrated knowledge of blithequark systems, including DXP, Seaware, and Fidelio.
• Knowledge of immigration policy regarding locations blithequark sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Business Support Manager, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into the role.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth within the company.
• Access to a range of employee benefits, including health insurance, retirement plans, and paid time off.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of excellence, integrity, and customer focus, and we strive to create a workplace that is inclusive, diverse, and respectful of all employees. As a Business Support Manager, you will be part of a dynamic and motivated team that is passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive salary of $26 per hour, as well as a range of perks and benefits, including:

• Comprehensive health insurance package.
• Retirement plans and matching contributions.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.
• Access to a range of employee discounts and perks.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Business Support Manager at blithequark, you will be part of a dynamic and supportive team that is dedicated to creating memorable moments for our customers. Don't miss out on this chance to join our team and take your career to the next level. Apply now to become a part of the blithequark family!