Experience Lead

About the Role The Experience Lead oversees and guides the end-to-end user experience of advanced digital products. This role combines leadership, strategy, and hands-on design direction to ensure solutions are human-centered, ethical, and impactful. You will champion the voice of the user, align cross-functional teams, and set the direction for how users discover, interact with, and build trust in digital solutions.

Key Responsibilities

• Define the holistic user experience vision and roadmap, ensuring experiences are intuitive, trustworthy, and scalable.
• Lead and mentor a multidisciplinary design team (UX, UI, Research, and Content) to deliver cohesive, high-quality experiences.
• Establish and enforce design principles and frameworks for transparency, error handling, and user control.
• Partner with Product Managers, Engineers, Data Scientists, and Business Stakeholders to align experience goals with product and business strategies.
• Oversee experience architecture across complex product ecosystems, including information structure, navigation, and interaction flows.
• Guide the creation of prototypes and usability testing to validate and refine experiences based on real user feedback.
• Define and track UX success metrics such as adoption, satisfaction, trust, and usability.

Requirements

• 7+ years of experience in UX design, product experience strategy, or digital product leadership.
• Proven experience managing or mentoring design teams.
• Strong portfolio demonstrating leadership in designing complex, multi-platform digital products.
• Deep understanding of UX methodologies, usability testing, and user-centered design.
• Excellent communication, facilitation, and stakeholder management skills.

Nice to Have

• Experience in data-driven products or AI/ML-powered interfaces.
• Familiarity with accessibility, design ethics, and trust-by-design principles.

robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.