Coach Operations Manager

Mento is a human and AI coaching company with the mission to help people perform their best at work. We’re reinventing how companies develop their talent by pairing them with top operators in their field for 1-on-1 coaching and mentorship, and leveraging AI technology to build a solution that can scale our impact.

We’re empowering the employees at the fastest-growing companies, with 5x user growth and 3x revenue growth in the past year. Our partners include Anthropic, Gusto, Hims & Hers, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises.

We're seeking a strategic operator to manage the lifecycle of our coaching community while driving operational excellence across our cross-functional coaching team. As the Coach Operations Manager, you'll build lasting relationships with our 1099 contract coaches, support their Mento journey, and implement initiatives that enhance both coach and member experiences while aligning with organizational goals

• Serve as the primary point of contact for coach inquiries regarding Mento tools, member questions, logistics, and schedules
• Maintain and develop coach community resources 
• Communicate strategic information about members and partners to drive coach success

• Own the operational processes for coach onboarding, offboarding, and transitions
• Coordinate training schedules and logistics to optimize participation
• Design and implement scalable processes that enhance efficiency

• Oversee recruiting operations, adapting AI technologies to establish efficient processes
• Interview candidates to assess on culture fit, capacity, and growth mindset
• Create an always on candidate pipeline while prioritizing forecasted coach needs
• Partner with the Head of Coaching to develop scalable training formats to alleviate facilitation constraints and coach candidate availability

• Organize and monitor coach performance metrics
• Use data storytelling to demonstrate impact and inform strategic decisions
• Implement feedback loops with the coach community

• Act as a thought partner in driving the coaching business forward
• Identify, implement, and measure key initiatives to improve coach experience & NPS
• Collaborate cross-functionally to influence roadmap priorities
• Represent the coach perspective in product and process decisions

• 7+ years experience in operations management, leadership development, or talent recruiting
• Bachelor's degree in relevant field; advanced degree a plus
• Experience successfully building relationships in a business environment
• Startup experience preferred

• Exceptional organizational abilities with high attention to detail
• Strong communication skills with ability to navigate cross-functional collaboration
• Strategic planning and execution capabilities
• Analytical mindset with data-driven approach
• Problem-solving abilities with a solutions orientation approach
• Growth mindset with focus on continuous improvement

• Excitement & experience working with LLMs & AI to drive innovation
• Familiarity with CRMs and project management tools (Hubspot experience a plus)
• Proficient in all G-Suite tools

• This is a unique opportunity to build an impactful, meaningful brand in a rapidly changing category directly alongside the Co-CEO.
• We are a company dedicated to empowering professionals to live meaningful careers. That starts with our culture at Mento. 
• You’re very excited about being part of a team crafting novel ways for people, teams, and companies to unlock their performance, growth, and how we all work together.
• We work hard to foster a workplace built around trust, respect, collaboration, and having fun.
• We are a highly collaborative work environment where every team member plays a critical role in building our products, shaping our culture, and growing our business.  We operate in a fast-paced environment where ideas, experimentation, and execution matter equally. This is a unique opportunity to join an early-stage, mission-driven team.
• We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. If you’re passionate about helping more people feel and perform their best at work, we want to hear from you.

San Francisco Bay Area and LA Offices: we offer a hybrid work model in a collaborative office environment for SF Bay Area or LA based employees

Competitive salary and equity

Medical, dental, vision, and a 401k plan

Unlimited vacation (We actually mean this! it's important to keep yourself fresh)

Access to your own Mento Coach

Commuter benefits for Bay Area transportation