Experienced Outbound Customer Service Representative – Voice of the Consumer at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! As an Outbound Customer Service Representative at blithequark, you'll be the voice that helps our consumers share their experiences with our Accredited Brands. In this role, you'll make outbound calls to verified consumers, conducting high-quality phone interviews to capture detailed, authentic stories that power our review platform.

About blithequark

blithequark is a leading consumer advocacy platform that empowers consumers to make informed purchasing decisions. Our mission is to provide a trusted and unbiased platform for consumers to share their experiences with our Accredited Brands. We're committed to fostering a collaborative environment where our team members feel valued, supported, and empowered to grow professionally.

Job Summary

As an Outbound Customer Service Representative at blithequark, you'll be responsible for conducting quality phone reviews, maintaining a high level of professionalism, and establishing a positive rapport with every consumer. You'll work closely with our team to ensure that every interaction is a positive experience for our consumers. This is a hybrid position based in Tulsa, where you'll work from our office on Mondays and Fridays, and work remotely Tuesday through Thursday.

Key Responsibilities

* Conduct quality phone reviews with verified consumers to capture detailed, authentic stories that power our review platform

• Maintain a high level of professionalism and establish a positive rapport with every consumer
• Meet minimum word count for published reviews
• Meet required metric for dials and reviews
• Prepare Calling report on assigned days
• Update Review Center Dashboard on assigned week
• Complete Monthly Recording highlights for auditing and performance management
• Ensure accurate daily reporting for transcription & moderation
• Correct/update needed contact information to ensure timely transcription/moderation

Monthly/Weekly Expectations

* Meet or exceed performance metrics for dials, reviews, and word count

• Maintain a high level of professionalism and positivity in every interaction
• Stay up-to-date on industry trends and best practices in customer service
• Participate in regular team meetings and training sessions to stay informed and engaged

Requirements

* 1-2 years of experience in customer service or a related field

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Proficiency in technology, including AI tools and software
• Ability to work independently and as part of a team
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Essential Qualifications

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Proficiency in technology, including AI tools and software
• Ability to work independently and as part of a team
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Preferred Qualifications

* 2+ years of experience in customer service or a related field

• Experience working in a call center or customer service environment
• Knowledge of customer service software and technology
• Ability to work in a hybrid remote environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Proficiency in technology, including AI tools and software
• Ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

* Opportunities for career growth and advancement within the company

• Access to training and development programs to enhance skills and knowledge
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

* Hybrid remote work environment, with opportunities to work from home and in our Tulsa office

• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Opportunities for career growth and advancement within the company

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as an Outbound Customer Service Representative at blithequark. Apply for this job