Experienced Full Stack Product Director – Customer Success Attrition Programs

Join blithequark, the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping blithequark's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place!

About blithequark

At blithequark, Customer Success is the foundation of our growth. We believe that long-term customer health begins with the very first interaction. We are hiring for multiple highly analytical and influential Product Directors to join our Customer Success Programs team in a pivotal role, focused on proactively preventing customer attrition.

Job Summary

We are seeking an experienced Full Stack Product Director to lead our Customer Success Attrition Programs. As a key member of our Customer Success Programs team, you will be responsible for developing and executing strategic programs to prevent customer attrition, drive customer success, and ensure long-term customer health. You will work closely with cross-functional teams, including Sales, Customer Success, and Product Management, to design and implement data-driven solutions that address the root causes of attrition.

Key Responsibilities

- Act as a strategic bridge between our Sales and Customer Success organizations to architect programs and guardrails that ensure we are not only acquiring new customers but setting them up for enduring success. - Shape sales strategy and compensation from a customer-centric lens and have a measurable impact on our company's net retention. - Lead research and strategy for our assigned cloud product, leveraging data to drive insights, build scalable frameworks for engagement, and provide strategic recommendations that ensure our customers realize the full potential of their partnership with us. - Focus on the critical early stages of the customer journey, ensuring that our customers—whether their implementation is handled internally, by partners, or through professional services—are set up for long-term success. - Dissect the anatomy of a successful implementation, build governance models for our partner ecosystem, and create pathways for customers to modernize their technology stack. - Master of turning complex data into actionable strategies and thrive on building cross-functional relationships to drive results.

Essential Qualifications & Experience

- 10+ years of experience in a strategic role within Management Consulting, Sales Strategy, Sales Operations, Revenue Operations, Customer Success, Product Management, Professional Services, Implementation Consulting, Partner Management, or Strategy at an enterprise SaaS company. - Advanced Analytical Skills: Proven ability to analyze complex and disparate datasets, connecting pre-sales activities to post-sales outcomes. - Experience with tools like Salesforce, Tableau, SQL, or other BI platforms is essential. - Exceptional Influencing Skills: A track record of successfully influencing senior leadership and cross-functional partners without direct authority. - Must be comfortable presenting sensitive data and challenging the status quo in a constructive, collaborative manner. - Strong Business Acumen: Fluency in key SaaS metrics (Churn, NRR, LTV, CAC) and the ability to translate data into strategic business recommendations. - Communication & Storytelling: World-class ability to craft and deliver compelling presentations that tell a clear story, supported by data, to an executive audience. - Education: Bachelor’s degree in Business, Finance, Economics, or a related field. MBA or equivalent advanced degree is highly preferred.

Preferred Qualifications & Experience

- Experience working in a cloud-based SaaS environment. - Proven track record of driving customer success and reducing churn. - Strong understanding of sales strategy and compensation models. - Experience working with cross-functional teams to drive business outcomes. - Strong analytical and problem-solving skills. - Ability to work in a fast-paced environment and adapt to changing priorities.

Skills & Competencies

- Strong analytical and problem-solving skills. - Excellent communication and presentation skills. - Ability to work in a fast-paced environment and adapt to changing priorities. - Strong business acumen and understanding of SaaS metrics. - Experience working with cloud-based SaaS platforms. - Strong influencing and leadership skills. - Ability to work collaboratively with cross-functional teams.

Career Growth Opportunities & Learning Benefits

- At blithequark, we believe in investing in our employees and providing opportunities for growth and development. - You will have the opportunity to work with a talented team of professionals who are passionate about customer success and driving business outcomes. - We offer a range of training and development programs to help you build your skills and advance your career. - You will have the opportunity to work on high-impact projects and contribute to the growth and success of our company.

Work Environment & Company Culture

- At blithequark, we value diversity, equity, and inclusion and strive to create a workplace that is inclusive and free from discrimination. - We offer a range of benefits and programs to support your physical and mental well-being, including flexible work arrangements, mental health support, and employee assistance programs. - We are committed to creating a workplace that is fun, engaging, and rewarding, with opportunities for socialization and team-building.

Compensation, Perks, & Benefits

- We offer a competitive salary and benefits package, including medical, dental, vision, and life insurance. - We offer a range of perks and benefits, including flexible work arrangements, mental health support, and employee assistance programs. - We offer a 401(k) plan and employee stock purchasing program. - We offer a range of training and development programs to help you build your skills and advance your career.

Conclusion

If you are a passionate and results-driven professional who is committed to driving customer success and reducing churn, we encourage you to apply for this exciting opportunity. As a Product Director at blithequark, you will have the opportunity to work with a talented team of professionals who are passionate about customer success and driving business outcomes. You will have the opportunity to work on high-impact projects and contribute to the growth and success of our company. Apply today to join our team and help us shape the future of customer success. Apply to this job Apply for this job