Experienced Full Stack Technical Support Engineer – Web & Cloud Application Development for blithequark's Amazon Store
Are you a highly skilled and passionate Technical Support Engineer looking to join a dynamic team at blithequark's Amazon Store? Do you have a strong background in software development, cloud computing, and customer support? If so, we encourage you to apply for this exciting opportunity to become a key member of our team.
About blithequark
blithequark is a leading provider of innovative software solutions, including Clinicalvision, a web-based Electronic Medical Records (EMR) system designed specifically for the renal market. Our company is committed to delivering high-quality products and exceptional customer support to our clients. As a member of the Constellation Kidney Group, we are part of a global leader in kidney care software, with over 125 years of experience providing specialized, mission-critical software and solutions to healthcare providers worldwide.
Job Overview
As a Technical Support Engineer at blithequark's Amazon Store, you will play a critical role in directly and positively impacting revenue and customer satisfaction by assisting our customers with technical problems when using our products and services. You will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionality. Your expertise will also be utilized in the deployment of our EMR solutions at customer sites and via our Cloud offering.
Key Responsibilities
* Create raving fans of our customers (internal and external) by providing exceptional technical support and guidance
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Undertake activities in accordance with our ISO 13485 Medical Device Quality Management System
- Diagnose and troubleshoot technical issues
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g., software development)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Develop and maintain excellent relationships with clients
Qualifications Required
* Higher Education qualification (Degree, Diploma, etc.) in Information Technology, Computer Science, or a relevant field
- Broad and extensive knowledge of software development processes and technologies
- Strong experience of Microsoft Windows server and desktop operating systems
- Excellent knowledge and experience of Microsoft SQL Server
- Proven work experience as a Technical Support Engineer, Application Support Engineer, or similar role
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot technical issues
- Excellent problem-solving and communication skills
Desirable Qualifications
* Experience of medical software
- Knowledge of medical system interfaces, especially HL7-based interfaces
- Experience and knowledge of deploying and supporting software solutions within the NHS
- Experience with Java-based applications
- Experience of Report Writing using JasperSoft
What You Can Expect from Us
* 25 days' annual leave (increasing with length of service) plus bank holidays
- Company profit share bonus scheme
- Annual salary reviews, based on individual performance
- Professional Development by e-learning, and contribution to course with accredited certification
- Enhanced Maternity and Paternity pay
- Access to our retail discounts platform
- Employee Assistance Programme with 24/7 support
- Private Medical Insurance
- Health Cash Plan
- Life Assurance
- Income Protection
- Company Sick Pay
- Purchase Holiday Scheme
- Group Pension Scheme with salary sacrifice
- Refer a Friend scheme
- Cycle to Work scheme
Training and Development
Our extensive online training library has a vast collection of courses to enhance your skillset and knowledge in many areas. You can access over 30,000 courses on a variety of topics to boost your performance.
Diversity within the workplace
At blithequark, we are pleased to say we create a diverse and inclusive work environment. We are an equal-opportunity employer, and we actively encourage all individuals to express themselves and to achieve their full potential. As a company, we continuously strive to outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, pregnancy, age, sexual orientation, and/or mental or physical disabilities.
How to Apply
If you are a motivated and experienced Technical Support Engineer looking for a new challenge, please apply to this exciting opportunity to join our team at blithequark's Amazon Store. We look forward to hearing from you! Apply Now Apply for this job