Customer Support Representative – Spanish & English Speaker
Are you passionate about delivering exceptional customer experiences and making a real difference in the lives of restaurant owners? Do you possess excellent communication skills in both Spanish and English, and a flair for problem-solving? If so, we invite you to join our dynamic team at blithequark as a Customer Support Representative.
About blithequark
blithequark is the all-in-one platform that restaurants use to succeed online. Our innovative tools empower restaurant owners to build their website, drive online orders, create their own branded app, manage customer relationships, and set up marketing automations. With a mission to help independent restaurants thrive in the digital age, we're on a mission to revolutionize the way local businesses interact with their customers.
Our Vision
At blithequark, we're not just building a platform – we're building a movement. We envision a future where tens of millions of local business owners use our technology to succeed in the digital age. Our goal is to provide a seamless and intuitive experience for restaurant owners, enabling them to focus on what matters most – serving their customers and growing their business.
Our Traction
In just over 3 years, we've achieved remarkable growth, generating tens of millions in revenue, serving millions of guests, and processing hundreds of millions of online orders. Our team has grown from under 100 to nearly 200 talented individuals, with top talent from the most successful companies in SMB software. We're scaling even faster in 2025 to keep pace with our customer growth.
Our Team
Our team is a diverse and dynamic group of individuals who share a passion for innovation and customer satisfaction. We've got top talent from companies like Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. We're a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For some roles, we prioritize in-person collaboration at one of our office locations, while most of our teammates are distributed throughout the globe.
Where We Work
As a remote Customer Support Representative, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. You'll be based in Mexico City, Mexico, and will be required to work shifts that vary, ranging from 7am–4pm or 11am–8pm PST. We require open weekend availability and the flexibility to work both morning and evening shifts.
Why We're Looking for You
As a Customer Support Representative, you'll be the first point of contact for restaurant owners who need help with our platform. Strong communication skills are essential to provide great solutions and an overall white-glove experience for our valued customers. We're specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support in both languages.
The Impact You Will Have
As a Customer Support Representative, you'll have a direct impact on the success of our customers. Your responsibilities will include:
- Responding quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
- Maintaining a customer satisfaction level over 90%.
- Using Salesforce to log all activities and interactions with our customers.
- Communicating and collaborating with your team on Slack to provide the best possible solutions for our customers.
Minimum Requirements
To be successful in this role, you'll need:
- Customer-facing support experience, preferably at a software company.
- Fluency in both Spanish and English, with excellent spoken and written communication skills in both languages.
- A designated work-from-home area, with high-speed internet connection and free from interruptions and background noise.
- Experience working in a fast-paced environment.
- Experience with a telephony system such as Talkdesk or RingDNA.
- Past experience with restaurants is a huge plus!
Pay and Benefits
The estimated yearly compensation for this role is the local equivalent to $20,000 USD. Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO – plus extra fun perks!
Additional Information
Please note that communication from our team regarding job opportunities will only be made by an blithequark team member with an @blithequark.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond. If you're passionate about delivering exceptional customer experiences and making a real difference in the lives of restaurant owners, we invite you to apply for this exciting opportunity at blithequark. Apply for this job