Experienced Customer Experience Agent – E-commerce and Marketplace Operations

Join the Future of Commerce with blithequark! Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we're looking for you to join our Customer Experience team at blithequark, the largest livestream shopping platform in North America and Europe! At blithequark, we're revolutionizing the way people shop, buy, and discover the things they love. Our platform combines community, shopping, and entertainment, creating a unique experience that sets us apart from traditional e-commerce. As a remote co-located team, we're inspired by innovation and anchored in our values, which include a customer-first approach, a growth mindset, and a commitment to excellence. As a Customer Experience Agent at blithequark, you'll be the face of our brand, interacting with buyers and sellers to ensure a positive experience. You'll be responsible for resolving customer issues, providing exceptional support, and driving process improvements to enhance our user experience. If you're a problem-solver with a passion for customers, we want to hear from you!

About blithequark

blithequark is a rapidly growing marketplace that's changing the way people shop and interact with each other. Our platform offers a wide range of products, from fashion and beauty to electronics and rare collectibles. We're committed to building a community that's inclusive, supportive, and fun, and we're looking for like-minded individuals to join our team.

Role

As a Customer Experience Agent, you'll be responsible for:

• Interacting with buyers and sellers to ensure a positive experience
• Resolving customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
• Becoming an expert in blithequark's product, processes, and systems to drive positive outcomes for our users
• Working with other departments to troubleshoot, research, and resolve open questions
• Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for individuals who are:

• Customer-centric and passionate about delivering exceptional experiences
• Proactive problem-solvers with a growth mindset
• Willing to take on new challenges and learn new skills
• Comfortable working in a fast-paced environment with a high level of autonomy
• Strong communicators with excellent written and verbal skills
• Able to work effectively in a remote team environment

Requirements

* Weekend availability required

• 2+ years of Support experience handling email and/or chat services
• Understanding of E-commerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers and being customer-first
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Benefits

* Health Insurance options including Medical, Dental, Vision

• Work From Home Support

+ Home office setup allowance + Monthly allowance for cell phone and internet

• Care Benefits

+ Monthly allowance for wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app

+ All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!)

• Parental Leave

+ 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're a customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our Customer Experience team at blithequark and be a part of revolutionizing the way people shop and interact with each other. Apply for this job