Experienced Full Stack Customer Service Representative – School Engagement & Campaign Support
Are you passionate about making a difference in the lives of others? Do you have a knack for delivering exceptional customer service and a strong understanding of business processes? If so, we invite you to join the team at blithequark as a Full Stack Customer Service Representative – School Engagement & Campaign Support. This is a unique opportunity to work remotely from Texas (USA) and be part of a movement that's changing the world.
About blithequark
Since our founding in 1924, we've been dedicated to improving cardiovascular health and reducing the risk of heart disease. Our mission is to be a relentless force for a world of longer, healthier lives, regardless of background or circumstances. We're a community-driven organization that's passionate about fostering an inclusive environment, promoting work-life harmonization, and living our Guiding Values.
The Role
As a Full Stack Customer Service Representative – School Engagement & Campaign Support, you'll play a critical role in advancing our mission through administrative, data management, and systemic support of our National School Engagement campaigns. You'll work closely with internal and external partners to achieve overall team and National goals, providing exceptional customer service, managing daily operations, and adapting to new systems and processes.
Responsibilities
• Customer Service: Ensure timely, high-quality responses to internal and external stakeholders (staff, volunteers, parents, etc.), while fostering strong relationships across various teams through internal inbox system and telephone calls.
- Data Management: Accurately manage and input customer data into CRM and Database systems such as Dynamics and Luminate, ensuring deadlines are met and quality standards are maintained.
- Business Literacy & Systems Proficiency: Display a strong understanding of School Engagement business processes, utilizing Association systems and others to support campaign success.
Responsible for accurate, timely processing of donations
in accordance with established requirements and standards.
- Project Support: Collaborates within mini teams to complete tasks efficiently and meet deadlines with accurate, timely information. Plays a key role on the reports team, ensuring weekly metric deadlines are met with precision in data collection and sharing.
- Senior Leadership Administrative Support: Lead and assist with various administrative tasks for senior leadership and projects such as calendar management and expense reports, ensuring effective communication, and adherence to timelines.
Qualifications
•
Customer service mindset
with an ability to handle inquiries, escalate when necessary, and deliver timely resolutions.
Effective interpersonal skills
with demonstrated ability to develop collaborative working relationships internally and externally
Effective oral and written communication skills
•
High attention to detail
for accurate data entry and order management across systems.
Develop a strong understanding of various software applications
, with the ability to quickly adapt to new tools and technologies as needed.
Computer experience
with proficiency in Microsoft Office™ products (Word, Excel, Access, PowerPoint, and Outlook) or proficiency with similar products
Demonstrated track record
with project management and lead tasks, ensuring effective communication and collaboration with cross-functional teams
Flexibility to adjust to changing processes and environments
, learning new tools and systems as needed. Success in this role requires consistent high performance, attention to detail, and a proactive approach to collaboration and task management.
Compensation & Benefits
We offer a competitive compensation package, including:
- Expected pay range: $50,000 to $55,000, with pay commensurate with experience; geographic differentials to the pay range may apply.
- Total rewards package: Visit our website to learn more about our comprehensive benefits, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with employer match and automatic contribution.
Why Join blithequark?
• Meaningful work: Join a movement that's changing the world and making a difference in the lives of others.
- Remote work: Work from the comfort of your own home in Texas (USA) and enjoy a better work-life balance.
- Professional development: Access to our award-winning corporate university, Heart U, as well as additional training and support to help you grow in your career.
- Inclusive environment: Be part of a community that values diversity, equity, and inclusion, and promotes a culture of respect and empathy.
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we invite you to apply for this exciting opportunity. Visit our website to learn more about our application process and submit your application today.
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive environment that values diversity, equity, and inclusion.
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