Experienced Customer Care Supervisor – Remote Leadership Opportunity

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark is seeking an experienced Customer Care Supervisor to join our team of dedicated professionals who are committed to providing world-class service to our customers. As a Customer Care Supervisor at blithequark, you will be responsible for leading and mentoring a team of Customer Care Specialists who interact with our customers via multiple remote channels, including inbound and outbound phone calls, chats, emails, and social media. You will be the key contributor in developing and enhancing the Specialists' skills through remote interactions, including monthly one-on-ones, team meetings, quarterly connects, and daily hands-on support. Your ability to work flexible schedules, including nights, weekends, and holidays, is a requirement for this role.

A Day in the Life...

As a Customer Care Supervisor at blithequark, you will have the opportunity to make a real impact on our customers' experiences. Here are some of the key responsibilities you will undertake:

• Mentor and support an efficient and effective team of Customer Care Specialists to meet the needs of the customer as well as business objectives
• Support team members by being available to answer questions and coach in a remote environment
• Lead, motivate, and support direct reports by conducting regular touch bases, monthly one-on-ones, team meetings, and quarterly connects
• Identify behavioral coaching opportunities and support paths to improvement
• Set goals for Specialists' career growth and development
• Coach team members to behaviors that ensure contact center KPIs are consistently being achieved
• Review contacts and CSAT surveys to identify strengths and areas of opportunities for your team. Plan coaching sessions and recurrent training as needed
• Create a remote culture of teamwork and camaraderie
• Maintain employee documentation and files
• Be a change agent and find creative and efficient solutions to customer challenges; assume a high level of ownership for customer satisfaction while handling escalations accordingly
• Proactively provide feedback, input, and recommendations to assist with the growth and development of the Customer Care Team
• Participate in the recruiting, interviewing, and onboarding of new employees
• Meet all assigned expectations and deadlines
• Other duties and projects as assigned

You Own This If...

To be successful in this role, you will need to possess the following skills and qualifications:

• 3+ years of leadership experience in a service-oriented environment
• Effective leadership skills in the remote/work-at-home environment
• Strong behavioral coaching skills
• Understanding of customer service KPIs, metrics, and reporting
• Ability to manage competing priorities in a fast-paced environment
• Strong time management, organizational, follow-through, public speaking, and presentation skills
• Active listening skills with strong written and verbal communication skills
• Proficient knowledge of Microsoft Office Suite and current contact center and retail technologies
• Ability to work flexible schedules, including nights, weekends, and holidays

We've Got You Covered...

At blithequark, we believe that our employees are our most important asset. That's why we offer a comprehensive benefits package to support our employees and their families, including:

• Medical/Vision, Dental, Retirement, and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A Few More Important Points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. blithequark conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest blithequark location, which can be identified at [www.blithequark.com](http://www.blithequark.com). Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQs for relevant information and guidelines.

Pay Range Details

The pay range(s) below has been provided in compliance with state-specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $47,500.00 - $75,500.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the blithequark Benefits Overview by copying and pasting the following URL into your browser: [https://careers.blithequark.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf](https://careers.blithequark.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf)

Apply Now!

If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our careers website at [careers.blithequark.com](http://careers.blithequark.com) to submit your application. Apply to this job Apply for this job