Experienced Customer Service Representative for High Point, NC Location - Delivering Exceptional Support and Building Strong Relationships with Members

Welcome to blithequark

At blithequark, we're passionate about transforming the health care landscape and dedicated to building a world of health around every consumer. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues. Our mission is to care for people where, when, and how they choose, in a way that is uniquely more connected, more convenient, and more compassionate. We're committed to making a positive impact on the lives of our members, and we're looking for talented and compassionate individuals to join our team.

About the Role

We have an exciting opportunity for a Customer Service Representative in High Point, NC. As a Customer Service Representative, you will play a vital role in delivering exceptional support to our members, building strong relationships, and providing personalized solutions to meet their unique needs. This position starts on October 20, 2025, and requires a 14-week training period, Monday through Friday, from 8:30 am to 5:00 pm. After completing the training, you will work an 8-hour shift, Monday through Friday, between 8 am and 8 pm, with the potential to work from home a couple of days a week, subject to leader approval.

Key Responsibilities

• Work in front of a computer for approximately 8 hours, speaking with members on the phone, with little time in between calls during scheduled phone hours.
• Listen to members' needs and provide direction on how to get them the care they may need, without relying on standard scripting.
• Create an emotional connection with our members by understanding and engaging them to the fullest, building a trusting and caring relationship.
• Go beyond the initial inquiry and ask the unasked questions to ensure providing the most complete customer service experience possible.
• Provide customers with related information to answer unasked questions, such as additional plan details, benefit plan details, member self-service tools, and more.
• Educate and assist customers on various elements of benefit plan information and available services to enhance the overall customer service experience.
• Utilize all relevant information to effectively influence member engagement and provide education to support members in managing their health.
• Guide members to the appropriate health resource, offering alternatives where appropriate, and act with the best interest of the customer in mind.
• Document and track all contacts, events, and outcomes with members using appropriate systems and processes.
• Take immediate action when confronted with a problem or made aware of a situation, resolving issues without or with limited management intervention.
• Use the customer service threshold framework to make financial decisions to resolve member issues and respond quickly to meet customer needs and resolve problems while avoiding over-committing.

Essential Qualifications

• Must live in North Carolina, as the position requires onsite work in High Point.
• Must be flexible to work an 8-hour shift between 8 am and 8 pm EST.
• 1+ years of customer service experience in a transaction-based environment, such as a call center or retail location.
• 1+ years of Microsoft Office Suite experience.
• Strong computer skills, with experience working multiple screens and applications.
• Effective organizational skills and ability to manage multiple tasks.
• Effective communication skills, both verbal and written.
• High School Diploma required.

Preferred Qualifications

• 1+ years of healthcare experience.

Career Growth and Development

At blithequark, we're committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to help you develop the skills and knowledge you need to succeed in your role.
• Opportunities to work on special projects and initiatives, addressing service issues and developing process improvements.
• Coaching and mentoring from experienced colleagues and leaders.
• Access to a range of career development resources, including online courses and training programs.

Work Environment and Company Culture

At blithequark, we're proud of our inclusive and supportive work environment, where every colleague feels valued and empowered to contribute. Our company culture is built on a foundation of:

• Respect and empathy for our members and colleagues.
• A commitment to diversity, equity, and inclusion.
• A focus on collaboration and teamwork.
• A passion for innovation and continuous improvement.

Compensation and Benefits

We offer a competitive pay range of $17.00 - $25.65 per hour, depending on experience and qualifications. Our comprehensive benefits package includes:

• Affordable medical plan options.
• A 401(k) plan with company matching contributions.
• An employee stock purchase plan.
• No-cost programs for wellness screenings, tobacco cessation, and weight management.
• Confidential counseling and financial coaching.
• Paid time off, flexible work schedules, and family leave.
• Dependent care resources, colleague assistance programs, and tuition assistance.

Conclusion

If you're passionate about delivering exceptional customer service and building strong relationships with members, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to making a positive impact on the lives of our members, and we're looking for talented and compassionate individuals to join our team. Don't miss out on this chance to join a dynamic and supportive team and take your career to the next level. Apply now to become a part of the blithequark family and start making a difference in the lives of our members.