Senior Customer Success Business Partner – Driving Growth and Retention in a High-Performing B2B SaaS Environment

Are you a strategic and results-driven professional with a passion for Customer Success? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join our Revenue Operations team at blithequark as a Senior Customer Success Business Partner. In this pivotal role, you will play a central part in shaping our GTM strategy, driving customer satisfaction, and fostering collaboration across functions to boost retention, growth, and overall business performance.

About blithequark

blithequark is a leading provider of innovative data integration technology, empowering marketers to turn their data into actionable insights that drive business results. With a strong focus on customer satisfaction, we've grown profitably to reach 750K+ users and over 60M€ in annual recurring revenue. Our team of 360+ growth-minded individuals from diverse backgrounds is dedicated to making data a marketing superpower.

Key Responsibilities

As a Senior Customer Success Business Partner at blithequark, you will:

• Act as a trusted advisor and thought leader for senior individuals in Customer Success, leveraging data-supported strategies to promote collaboration across functions and drive customer satisfaction.
• Partner with senior CS leadership to define and execute GTM strategies that improve customer outcomes and business performance.
• Manage the customer success business rhythm, including MBRs, QBRs, forecasting, capacity planning, and performance tracking.
• Manage and optimize core retention and CS processes, such as health scoring, customer segmentation, lifecycle playbooks, and renewal workflows.
• Oversee and coordinate strategic efforts in Customer Success, Sales, Product Development, Marketing, Finance, and Revenue Operations.
• Collaborate with the Revenue Technology (RevTech) team to define and evolve the CS tech stack strategy, ensuring systems support scale, automation, and insights.
• Provide data-driven insights and executive-level reporting to inform strategic decisions and resource allocation.
• Stay on top of industry best practices, incorporating them into internal strategies to keep our CS motion leading.
• Advocate for the CS function within Revenue Operations and ensure alignment across all GTM teams.
• Maintain and evolve the reporting infrastructure in close partnership with the data team, ensuring accurate, scalable, and insightful dashboards and metrics.

Essential Qualifications

To succeed in this role, you will need:

• 5+ years of experience in Customer Success Operations, Revenue Operations, or GTM Strategy within a high-growth B2B SaaS environment.
• Skilled strategic thinking with a demonstrated ability to contribute to executive-level decision making and cross-functional stakeholder collaboration.
• Deep understanding of SaaS customer success drivers, including retention, expansion, onboarding, and lifecycle management.
• Advanced analytical and forecasting skills, comfortable with data modeling, dashboards, and business reviews.
• Experience in defining and implementing CS tools and systems, with a clear understanding of how tech enables scale and automation.
• Proficiency with Salesforce—you understand its data model and how to use it for reporting, workflows, and process automation.
• Skilled in managing complex, cross-functional projects with multiple stakeholders and balancing priorities.
• Effective communicator and collaborator with a bias for action and a customer-first mindset.

Preferred Qualifications

While not essential, the following qualifications will be highly valued:

• Familiarity with tools such as Salesforce, Gainsight, Planhat, Looker/Power BI, and SQL.
• A solid foundation in analytical methods is appreciated.
• Experience with PLG (Product-Led Growth) and hybrid sales motions.
• MBA or similar advanced degree.

Benefits and Perks

As a valued member of our team, you can expect:

• Competitive compensation package, including equity.
• Great work equipment, and home office allowance for those working in our fully remote locations.
• Health care benefits and leisure time insurance.
• Sports and well-being allowance.

Work Environment and Culture

At blithequark, we prioritize a welcoming and inclusive workplace for all. Our team is dedicated to creating an environment where everyone feels valued and respected. We believe that a diverse workforce is a strong workforce, and we're committed to fostering a culture of collaboration, innovation, and growth.

How to Apply

If you're a motivated and results-driven professional with a passion for Customer Success, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job