Experienced Customer Support Specialist – Cloud and Edge Infrastructure
Are you passionate about delivering exceptional customer experiences and transforming the way people interact with the internet? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Support Specialist.
About blithequark
At blithequark, we're revolutionizing the way people access and experience the internet. Our cutting-edge cloud and edge infrastructure powers some of the world's most popular apps, social media platforms, and video games. We collaborate with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. Our team of over 550 professionals is passionate about transforming the internet and contributing to cutting-edge innovations.
Your Role at blithequark
As a Customer Support Specialist, you'll be the first point of contact for our customers and internal users, providing exceptional support via chat, email, and phone. You'll be responsible for:
- Handling customer inquiries and resolving technical issues related to our cloud and edge infrastructure, including CDN, Streaming, DNS, and more
- Providing consultations and guidance on our products and services
- Collaborating with internal teams to resolve complex technical issues and escalate issues to higher levels of technical support when necessary
- Developing and maintaining a deep understanding of our products and services to provide accurate and timely support
Qualifications and Skills
To succeed in this role, you'll need:
- 1+ year of technical support experience, preferably in a cloud or edge infrastructure environment
- Good networking knowledge, including TCP/IP, DNS, MAC address, ping, and traceroute
- Strong understanding of hardware and software diagnostics, including reading logs and troubleshooting
- English language proficiency at a B2 level or higher
- Excellent customer advocacy and soft skills, including communication, empathy, and problem-solving
- Strong problem-solving abilities and quick learning skills
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple requests simultaneously
- Strong communication and interpersonal skills, with the ability to explain complex concepts clearly and simply
- Ability to work collaboratively with internal teams to resolve complex technical issues
Nice to Have
* Experience with cloud, CDN, or hosting environments
- Experience with Linux and API
Schedule and Work Environment
This position operates on a rotating schedule of two consecutive day shifts followed by two days off. Each shift runs for 12 hours, including a 1-hour break, and is anchored to 04:00 UTC to 16:00 UTC. Local time adjustments will be made based on whether Serbia is observing UTC +2 or UTC+ 1.
What We Offer
At blithequark, we value our employees and offer a comprehensive benefits package designed to support your health, well-being, and professional growth:
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family
- 5 additional vacation days
- Additional fully paid sick leave days
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drinks, and entertainment options
- Team sports activities
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
Join Our Team
If you're passionate about delivering exceptional customer experiences and transforming the way people interact with the internet, we invite you to join our team at blithequark. Apply now to become a part of our dynamic and innovative team! Apply for this job