Experienced Customer Care Associate – Global HR Platform Support

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Customer Care Associate. As a key member of our Customer Experience team, you will play a vital role in providing top-notch support to our users across various verticals and product areas.

About blithequark

blithequark is revolutionizing the way modern organizations navigate global employment compliantly with ease. Our cutting-edge HR platform empowers businesses of all sizes to recruit, pay, and manage international teams seamlessly. With a future-focused work culture and core values at the heart of everything we do, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find blithequarkers working from six different continents, and all of our positions are fully remote.

The Position

As an Experienced Customer Care Associate at blithequark, you will be responsible for providing exceptional support to our standard users across various verticals and product areas via email and live messaging channels. Your primary focus will be on solving tickets per week, maintaining productivity standards, and ensuring high attention to detail while advocating for customer needs. You will work closely with the Customer Success, cross-vertical operational teams, and Sales to deliver a seamless support experience.

Key Responsibilities:

* Solve tickets per week across various Remote verticals

• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams, and Sales
• Be the voice and the ear for our users

Requirements:

* Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs

• Experience (or equivalent) in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support
• Experience using CRM tools to manage customer interactions and support workflows
• Proven ability to collaborate with multiple stakeholders who have varying priorities
• Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others
• Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably
• Fluent in written and spoken English

Nice-to-Have:

* Experience working remotely or in a fast-growing organization

• Familiarity with HR, Payroll, Healthcare, and/or Pension systems

Practicals:

* You will report to: Customer Care Manager

• Team: Customer Experience
• Location: Remote – New Zealand
• Start date: As soon as possible

Compensation and Benefits:

At blithequark, we believe in fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. Our Total Rewards philosophy ensures that we pay above in-location rates, and we foster internal mobility as a key element of our culture of employee growth and development. The annual salary range for this full-time position is $47,650—$53,600 NZD. Our full benefits and perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How You’ll Plan Your Day (and Life)

We work async at blithequark, which means you can plan your schedule around your life (and not around meetings). You will be empowered to take ownership and be proactive. When in doubt, you will default to action instead of waiting. Your life-work balance is important, and you will be encouraged to put yourself and your family first, and fit work around your needs.

How to Apply

Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at blithequark. If you don’t have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status, and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it’s essential to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At blithequark, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about blithequark’s AI guidelines, check see here. Please note we accept applications on an ongoing basis. apply to this job Apply for this job