Experienced Full Stack Fiber Customer Support Analyst – Web & Cloud Application Development

Are you a customer-centric individual with a passion for delivering exceptional technical support and service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Fiber Customer Support Analyst. In this role, you will be the face of our company, providing top-notch support to our customers and helping them connect to the digital world.

About blithequark

At blithequark, we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We believe that technology should be accessible to everyone, and we're committed to providing the best possible experience for our customers. Our team is dedicated to driving innovation, creativity, and impact in the world, and we're always looking for talented individuals who share our vision.

What You'll Be Doing

As a Fiber Customer Support Analyst, you will be responsible for providing exceptional technical support and service to our customers. This will involve:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for a dedicated and customer-focused individual who is passionate about delivering exceptional technical support and service. You will have:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A strong understanding of communication and networking components, including hardware, software, applications, networks, and devices
• Experience in a fast-paced call center environment, preferably in a technical support role
• A related Associate Degree or 2+ years of relevant experience
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management

Even Better If You Have

* Technical support call center experience

• Knowledge of fiber and copper networks, including Voice, Data, and Video services and features
• Experience with troubleshooting and resolving technical issues in a fast-paced environment
• Strong knowledge of communication and networking components, including hardware, software, applications, networks, and devices

What We Offer

As a Fiber Customer Support Analyst at blithequark, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. You will be part of a team that is passionate about delivering exceptional technical support and service to our customers.

We offer

• A competitive salary and benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Opportunities for career growth and development, including training and education programs
• A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
• A comprehensive total rewards package that includes a range of benefits and perks to support your physical, emotional, and financial well-being

Work Environment and Company Culture

As a remote employee, you will work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, innovation, and customer focus. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we are dedicated to providing them with the resources and support they need to succeed.

Compensation and Benefits

The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support and service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Apply for this job