Experienced Full-Time Remote 988 Chat/Text Crisis Specialist – Mental Health Support and Suicide Prevention

Introduction to blithequark

At blithequark, we are dedicated to delivering care that changes people's lives. As a leading nonprofit behavioral health system, we offer rewarding opportunities to serve all ages in a variety of settings. Our organization is built on a culture of understanding, recognizing, and responding to those affected by trauma, with the goal of strengthening resilience for our clients, staff, and community. We are committed to providing high-quality mental health services, and we are seeking a skilled and compassionate 988 Chat/Text Crisis Specialist to join our team.

Job Overview

This is a full-time remote position on our 24/7/365 mental health crisis/suicide prevention focused team. As a 988 Chat/Text Crisis Specialist, you will handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. You will provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.

Key Responsibilities

• Provides telephonic or chat clinical screenings and risk assessments to individuals in crisis
• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assists in administrative tasks as needed

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Behavioral Science, Psychology, Social Work, or a related field; or Certified Peer Recovery Specialist
• Six months to one year of related crisis experience
• Effective communication skills via written, verbal, in-person, and virtual methods
• High-level customer service skills and professional etiquette
• Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments and skill in providing crisis intervention

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a crisis or mental health setting
• Knowledge of trauma-informed care and cultural competency
• Experience with electronic health records and other software applications
• Bilingual or multilingual skills

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong active listening and empathy skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Strong technical skills, including proficiency in Microsoft Office and electronic health records

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a 988 Chat/Text Crisis Specialist, you will have access to ongoing training and supervision, as well as opportunities for professional development and advancement. You will be part of a dynamic and supportive team that is dedicated to delivering high-quality mental health services.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion, and we strive to create a workplace that reflects the growing world around us. We are committed to providing a safe and welcoming environment for all employees, and we celebrate the diverse voices and experiences of our team members. Our approach to diversity is simple – it's about embracing everyone and creating a culture that encourages, supports, and celebrates differences.

Compensation, Perks, and Benefits

We offer a competitive salary range of $19.10-$26.80 per hour, as well as a comprehensive benefits package that includes:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Conclusion

If you are a compassionate and skilled mental health professional who is passionate about delivering high-quality care, we encourage you to apply for this exciting opportunity. As a 988 Chat/Text Crisis Specialist at blithequark, you will be part of a dynamic and supportive team that is dedicated to making a difference in the lives of others. Apply now to join our team and start your journey in a rewarding and challenging career.