Customer Success Manager
Job Description:
We are seeking a proactive and technically savvy Customer Success Manager (CSM) to lead post-sales engagement for clients utilizing our robotic inspection services and AI-based camera monitoring solutions. This role is pivotal in ensuring customer satisfaction, driving adoption, and maximizing the value clients derive from our advanced automation technologies.
Key Responsibilities
Client Onboarding & Enablement
Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deployments
Translate technical capabilities into operational value for diverse customer environments
Relationship Management
Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnerships
Conduct regular check-ins, performance reviews, and strategic planning sessions with clients
Customer Advocacy & Retention
Monitor customer health metrics and proactively address risks to satisfaction or renewal
Champion customer feedback internally to inform product development and service enhancements
Operational Coordination
Collaborate with engineering, field service, and support teams to resolve issues and optimize system performance
Ensure SLAs and KPIs are met across inspection cycles and monitoring deployments
Training & Education
Develop and deliver tailored training materials to empower customer teams
Stay current on product updates and industry trends to advise clients effectively
Qualifications
8+ years of proven experience in customer success, technical account management, or field operations—preferably in robotics, automation, or AI-driven services
Strong understanding of industrial inspection workflows and remote monitoring technologies
Exceptional communication skills with the ability to translate technical concepts for executive and operational audiences
Strategic thinker with a bias for action and a passion for customer advocacy
Familiarity with CRM tools, ticketing systems, and customer health dashboards
Solar Asset Manager experience preferred
Nextracker offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more. Employees in certain positions may be eligible for stock compensation. All plans are in accordance with relevant plan documents. For more information on Nextracker’s benefits please view our company website at www.nextracker.com. Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The annual salary range for this position is $120,000 – $140,000.
At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.
For us at Nextracker, sustainability is not just a word. It’s a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.