Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Remote Customer Service Representative to join our elite team of health insurance enrollment experts.

About blithequark

At blithequark, we're on a mission to revolutionize the way people find and enroll in health insurance. With the largest state-based marketplace footprint and a consumer-friendly interface, we empower millions of consumers across the country to make informed decisions about their health plans. Our innovative cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, making us a leader in the health insurance industry.

Job Summary

As a Remote Customer Service Representative, you'll be the face of blithequark, delivering an exceptional customer experience and helping individuals navigate the complexities of health insurance enrollment. You'll work closely with our team to resolve customer inquiries, provide technical support, and ensure seamless communication across all channels. If you're a self-motivated, success-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

* Deliver the highest level of customer service experience consistently, resolving customer inquiries and concerns in a timely and professional manner

• Manage customer accounts and provide technical support, ensuring accurate and efficient resolution of issues
• Enter application data accurately and efficiently, maintaining high levels of productivity and attention to detail
• Respond to online chat inquiries as assigned, providing timely and effective support to customers
• Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels
• Utilize creative problem-solving skills to resolve complex customer issues, often requiring innovative solutions
• Demonstrate flexibility and adaptability to changing projects and updates, prioritizing tasks and managing time effectively
• Participate in extensive self-study, training, and testing, ensuring eligibility to proceed through training and certifications
• Collaborate with the team to achieve shared goals and objectives, maintaining a positive and supportive work environment

Qualifications

* Moderate to Advanced computer skills, with a high level of comfort learning new technology

• High level of professionalism, with excellent verbal and written communication skills
• Ability to work from home, with a dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection required (NOT compatible with mobile internet service providers and/or satellites)
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Preferred Qualifications

* Previous experience in customer support or technical support role

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

* Paid Training

• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job