Experienced Full Stack Customer Support Associate – Bilingual (Starlink) at blithequark

Are you a customer-centric problem solver with a passion for delivering exceptional support experiences? Do you have a flair for languages and a knack for resolving complex issues? If so, we're looking for you to join our dynamic team at blithequark as an Experienced Full Stack Customer Support Associate – Bilingual (Starlink).

About blithequark

At blithequark, we're revolutionizing the way people connect and communicate with each other. Our innovative satellite constellation, Starlink, is set to deliver low-latency broadband internet worldwide, bridging the digital divide and empowering communities to thrive. As a key member of our Starlink Customer Support team, you'll be at the forefront of this exciting journey, ensuring our customers receive the best possible experience.

Job Summary

As an Experienced Full Stack Customer Support Associate – Bilingual (Starlink), you'll be the face of Starlink to our customers, providing exceptional support across multiple channels. You'll analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively, with a passion for delivering outstanding results.

Responsibilities

* Triage and resolve customer issues across multiple channels (digital, voice, etc.), being a relentless internal advocate for the customer within blithequark

• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods, being the voice of the customer in the language of the business
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral

Essential Qualifications

* High school diploma or equivalency certificate

• 1+ years of experience in a front-line customer support role
• Fluent in English and one of the following languages: Arabic, Azerbaijani, Croatian, Czech, Dutch, French, Georgian, German, Greek, Hebrew, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Swahili, Tagalog, Turkish, and/or Ukrainian

Preferred Skills and Experience

* Excellent problem-solving and sleuthing skills, with a knack for going beyond the apparent and available answer

• Excellent written and verbal communication skills, with the ability to distill complex concepts into simple explanations
• Excellent empathy, active listening, and resiliency skills, with a passion for internalizing customer concerns and solving them
• Strong attention to detail and time management skills, with a focus on taking pride in your craft
• Willingness and ability to flex weekend and night shift hours as needed to support our growth
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude, with experience in networking, hardware troubleshooting, software development, etc.

Additional Requirements

* Must be available to work scheduled shifts, including holidays

• Must be available to work overtime hours and/or weekends as needed
• This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
• After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:

+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST

Compensation and Benefits

* Pay range: Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour

• Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience
• Base salary is just one part of your total rewards package at blithequark. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks
• You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year

ITAR Requirements

* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for this job Apply for this job