Experienced Full Stack Technical Support - Customer Service Representative – Blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! Blithequark is seeking an experienced Full Stack Technical Support - Customer Service Representative to join our team of dedicated professionals who are passionate about providing outstanding customer service experiences.

About Blithequark

Blithequark is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission.

Career Growth and Personal Development

At Blithequark, we believe in investing in our people and their careers. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Our goal is to create a culture of continuous learning and growth, where you can develop new skills, take on new challenges, and achieve your full potential.

What You Will Do in This Role

As a Full Stack Technical Support - Customer Service Representative, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Full Stack Technical Support - Customer Service Representative role include:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's in It for You

At Blithequark, we believe in investing in our people and their careers. We offer a range of benefits to our employees, including:

• Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Blithequark their "employer of choice."

Location:

USA

Work-at-Home:

Yes

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity/Affirmative Action Employer

Blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job