Experienced Customer Support Representative – Remote Opportunity in Utah

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of individuals and businesses? Do you thrive in fast-paced environments and enjoy helping people navigate complex challenges? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Support Representative.

About blithequark

At blithequark, we believe that everyone deserves access to affordable and simple legal services. Founded in 2008, we are the largest and most widely used online legal service platform in the world, with a presence in North America, South America, and Europe. Our mission is to empower individuals and businesses to take control of their legal needs, and we're committed to making a lasting impact on the lives of our customers.

About Your Role

As an Experienced Customer Support Representative at blithequark, you will play a vital role in expanding our contact center support, working directly with customers to provide timely, professional, and empathetic assistance. You will be the face of our company, and your exceptional customer service skills will make a significant difference in the lives of our customers. We're looking for a talented individual who is passionate about delivering outstanding customer experiences and is eager to grow with our company.

How You Will Make a Difference Day to Day

As an Experienced Customer Support Representative, your primary responsibilities will include:

• Answering inbound calls from prospective or current customers in a timely and professional manner
• Listening attentively to customer inquiries and providing accurate and helpful information
• Troubleshooting and resolving customer issues or concerns with empathy and efficiency
• Maintaining detailed and accurate records of customer interactions
• Following up with customers as needed to ensure satisfaction and provide additional assistance

What You'll Need

To succeed in this role, you will need:

• A Bachelor's degree (preferred)
• At least 1 year of experience providing customer service over the phone in a call center or similar environment
• Polished and professional demeanor with excellent verbal and written communication skills
• Comfortable handling a high volume of calls
• Punctuality and consistent attendance are required
• Flexible availability for overtime or weekend hours, as needed
• Friendly, patient, and skilled on the phone, with a helpful demeanor
• Energetic, highly organized, and able to take ownership of issues with a proactive attitude
• Ability to multitask with a strong attention to detail
• Maintains professional and respectful behavior when addressing the concerns of irate or frustrated clients
• Ability to work an 8-hour shift in either a seated or standing position, depending on personal workspace setup

Benefits & Perks

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Comprehensive health plans (including Medical, Dental, and Vision insurance for full-time employees)
• Accrued PTO
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Fertility Assistance and Planning options
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free blithequark account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates

Interview Process

Our interview process typically includes:

• Video Interview
• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview

Diversity, Equity, and Inclusion

At blithequark, we are committed to recruiting and retaining a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.

Confidentiality

All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations

You may request reasonable accommodations by sending an email to [email protected].

Compensation

Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process.

Apply Now

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of individuals and businesses, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job