Implementation Specialist
While this is a remote position, we are hiring only in CA, TX, and FL.
Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers.
In addition to the job responsibilities and requirements, the following values are essential to be a successful member of our team:
Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engaged
Perseverance: you hit a snag; you know this is your moment to figure things out and to shine
Innovation: you want to make things better, solve the puzzle, create something new
Flexibility: there’s a new opportunity; you’re ready to flip the script, grow and adapt
Job Description:
As an Implementation Specialist, you will facilitate the onboarding process of new dealerships. You will be the primary point of contact guiding the dealership through the onboarding, orientation and training processes, ensuring product and customer success.
Applications with a COVER LETTER written by you will be given extra attention.
Job Responsibilities:
- Work closely with the sales operations team to collect profile information necessary to onboard a newly signed dealership.
- Work collaboratively with all dealership stakeholders, keeping them engaged and informed throughout the onboarding process.
- Coordinate internal resources necessary to complete the onboarding process.
- Identify and take corrective actions to remove roadblocks that may jeopardize the timely completion of the onboarding process.
- Responsible for ensuring accuracy of key internal dealership data collected during the signing and onboarding process.
- Introduce and ensure smooth transition to the (CSM) Customer Support Manager..
- Responsible for the average days to onboard KPI.
- Must be extremely organized and detail oriented
- Excellent written and verbal communication skills
- Must be comfortable reaching out via phone and speaking to people
- Must be a self starter, with the ability to work quasi-autonomously
- An effective listener, able to match needs with solutions
- Strong problem resolution aptitude
- Thrives as a team player in a fun, fast-paced, rapid-growth environment
- BS/BA degree or equivalent professional experience
- Meaningful work on world-class and industry-changing products
- Monday-Friday work week
- Excellent medical, dental, 401k and life insurance
- Employee options on voluntary vision, LTD and FSA coverage
- Paid Time Off (PTO) and paid holidays
- Flexible schedule
- A great culture
- Opportunity for next level advancement in a fast-growing company