Experienced Customer Care Representative – Home Service Chat Support
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as an e-Service Chat Representative, working 100% remotely. At blithequark, we're revolutionizing the way homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. Our cutting-edge, one-stop app for home repair and maintenance, enabled by our Streem technology, empowers homeowners by connecting them in real-time through video chat with pre-qualified experts to diagnose and solve their problems. As a Customer Care Representative at blithequark, you'll be the face of our business unit, representing our brand to customers and business partners. You'll acquire knowledge and understanding of product coverage and adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. Your primary goal will be to provide every customer with the best possible service experience.
Responsibilities:
* Assist customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence, and/or electronic communication according to all policies, procedures, and contract coverage.
- Explain and uphold contract coverage to customers and/or contractors.
- Follow up with customers, contractors, and/or business partners to ensure customer service issues are resolved.
- Maintain current knowledge of all policies, procedures, programs, and complete required continuing education courses.
- May assume other duties as assigned.
Key Qualifications:
* High school diploma or general education degree (GED) required.
- 1+ years of experience preferred.
- Strong computer literacy and problem-solving skills.
- Ability to multitask and adapt to a fast-paced environment.
- Excellent communication and interpersonal skills.
Preferred Qualifications:
* Customer service experience and/or training.
- Experience working in a remote or virtual environment.
Essential Functions:
* Ability to be on video call as required during working hours.
Compensation and Benefits:
* This role pays between $15 to $17/hour, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
- Certain roles at blithequark are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
- Our approach to benefits is holistic, including health, wellbeing, and financial components, such as:
+ Insurance for medical/pharmacy, dental, vision, life, and disability. + Weight loss and smoking cessation programs. + Matching 401(k) and ability to participate in our employee stock purchase plan.
Work Environment and Culture:
* As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection.
- Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives.
- We prioritize work-life balance and offer a range of benefits to support your overall wellbeing.
How to Apply:
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Job Locations:
* US-TN-Nashville
- US-MS-Jackson
- US-IA-Des Moines
- US-KY-Frankfurt
- US-AR-Little Rock
- US-MI-Lansing
- US-AL-Montgomery
- US-GA-Atlanta
- US-IN-Indianapolis
- US-TX-Austin
Category:
Customer Service/Support
Type:
Full Time
Company:
blithequark Apply for this job