Experienced Patient Billing Customer Service Representative – Remote Work Opportunity

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy working collaboratively as part of a dynamic team? If so, we invite you to join blithequark's Patient Billing Customer Service department as an Experienced Patient Billing Customer Service Representative. At blithequark, we're committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a valued member of our team, you'll have the opportunity to discover more, develop new skills, and pursue career-building opportunities that will inspire and challenge you. Our Patient Billing Customer Service department is seeking energetic, passionate, and customer-focused individuals who are eager to make a difference in the lives of patients.

Responsibilities:

As an Experienced Patient Billing Customer Service Representative, you will be responsible for delivering exceptional customer experiences through innovation and continuous improvement. Your key responsibilities will include:

• Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers
• Initiating payment plans for patients with outstanding balances
• Routinely utilizing multiple resources to resolve patient inquiries while on the phone
• Maintaining performance goals
• Ability to become proficient with processes after completing a structured training program

Knowledge, Skills, and Abilities:

To succeed in this role, you'll need to possess:

• Ability to work and learn in a fast-paced environment
• Attention to detail
• Perform successfully in a team environment
• Excellent organization skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills

Qualifications:

To be considered for this role, you'll need to meet the following qualifications:

• High School Diploma or equivalent required
• Minimum 1+ year work experience required
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
• Previous work in high-volume calls environment with several computer windows open highly desirable
• Previous interaction and communications with patients regarding medical information strongly preferred

Technical/Other Requirements:

To work remotely, you'll need to meet the following technical requirements:

• Internet download speed of at least 50 megabytes per second connectivity required
• Dedicated area to perform duties without interference; will be structured environment with structured breaks
• Ability to manage time and tasks independently while maintaining productivity

Why Join blithequark?

As a valued member of our team, you'll enjoy:

• Work from home opportunity!
• Quarterly variable bonus potential!
• Generous paid time off!
• Medical, Vision, and Dental Insurance Options!
• Flexible Spending Accounts!
• 401(k) and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

Pay Range:

The pay range for this role is $15.25-$16.00 or State/Local minimum wage, if higher.

Application Window:

The application window for this role closes on January 31, 2025.

Shift and Schedule:

The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).

Shift Differential:

You'll receive a 10% shift differential for working the 11am-8pm (EST) shift.

Benefits:

As a valued member of our team, you'll be eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.

Equal Opportunity Employer:

blithequark is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:

• Race
• Religion
• Color
• National origin
• Gender (including pregnancy or other medical conditions/needs)
• Family or parental status
• Marital, civil union or domestic partnership status
• Sexual orientation
• Gender identity
• Gender expression
• Personal appearance
• Age
• Veteran status
• Disability
• Genetic information
• Or any other legally protected characteristic.

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