Experienced Bilingual Healthcare Customer Service Representative – Remote Florida Opportunity
Are you a customer service professional with a passion for healthcare and a desire to make a meaningful impact? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join the team at blithequark, a leading provider of innovative solutions that are revolutionizing the way healthcare is delivered. At blithequark, we believe that great companies need great teams to propel their operations. That's why we're seeking an experienced Bilingual Healthcare Customer Service Representative to join our team in Florida. As a member of our team, you'll have the opportunity to grow your career in a company that values your contributions, offers flexible work arrangements, and provides a comprehensive benefits package.
Your Role in Our Mission
As a Bilingual Healthcare Customer Service Representative at blithequark, you'll play a critical role in delivering exceptional customer service to our clients and their members. Your responsibilities will include:
- Answering telephones and responding to basic customer questions and/or forwarding to appropriate personnel and providing consultancy utilizing knowledge and expertise on insurance and healthcare.
- Developing and implementing general insurance and healthcare policies in accordance with state and federal laws and providing expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
- Responding to provider appeals and meeting with providers to resolve problems/issues. Advising provider review councils, state officials, and working with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
- Processing calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Recording calls, processing requests, and updating account history with results of inquiry to include proper documentation.
- Interfacing with team members, management, and customers in reference to customer service issues. Reviewing and recommending modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
What We're Looking For
To be successful in this role, you'll need:
- Bilingual proficiency in English and Spanish is required
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software, and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What You Should Expect in This Role
As a Bilingual Healthcare Customer Service Representative at blithequark, you can expect:
- Candidates must reside in the state of Florida
- Call Center Hours of Operation: 7:00 AM - 6:00 PM candidate must be able to work any assigned 8 hour shift between these hours.
Compensation and Benefits
We offer a competitive salary range of $27,200 - $38,900 per year, with the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. As a salaried, full-time employee, you'll be eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Our Culture and Values
At blithequark, we believe that nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. We're a company that values collaboration, innovation, and inclusion, and we're committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to building a workplace where everyone feels valued, respected, and empowered to succeed.
How to Apply
If you're a motivated and customer-focused professional with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please visit our Careers site to learn more about blithequark and to submit your application. Apply Job!
About blithequark
blithequark is a leading provider of innovative solutions that are revolutionizing the way healthcare is delivered. We're a company that values collaboration, innovation, and inclusion, and we're committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to building a workplace where everyone feels valued, respected, and empowered to succeed.
Equal Opportunity Employer
blithequark is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply for this job